Email sent to Steven at Big Apple Herps

[Jeff Kennedy]

That's it! Thanks Kurt.

[Meatball]

Yes, I got mine from Big Apple. I must have talked to the same guy as well because what you were saying is almost exactly what I heard over the phone from him. And I do agree that these are not the true Giant African Bullfrogs.

[Kurt]

That's it! Thanks Kurt.

You're welcome.

[bshmerlie]

I'm asuming you guys paid with a credit card. If it comes down to it you can simply dispute the transaction with the credit card company and they will force the Big Apple to prove the transaction is legit. I own a business and can tell you first hand that it is up the the business owner to produce proof that the transaction is legit. The credit card companies have fraud departments that will help you. I would use this as a last resort but I think you would definately see results.

[Jeff Kennedy]

Just an update. I haven't been in communication with Steven from Big Apple since yesterday, however at that time, they were in the process of trying to rundown the paperwork from their supplier, in regards to obtaining the latin name of what was actually included in the shipment. Steven requested that I email him photos of the frog that I received from them as well as some photo's of true "Giants" during various stages of growth. I did so and am now just awaiting their reply. I might be along the lines of what Ben just replied in his thread that possibly some might have been mixed in, unbeknownst to them and that they were circulated and mistakingly sold as "Giants". Through educating myself over the last 5 or so days, I am 99.9999999% sure that I do not have a "Giant", and that the frog that I purchased is some type of "Dwarf" or variation. Maybe the same thing occured with Big Apple's shipment and this would explain why they haven't received 89 more phone calls from people like me, complaining that they did not receive a "Giant". Still patiently awaiting, hoping that they will do the right thing here.

[John]

These guys have been selling Pyxies for a long time. This seems like a convenient excuse to get them out of jail, since they ought to know their Pyxie frogs by now.

[ben siegel]

Well-I guess I will post my reply on here as for some reason the administrator has actually blocked me from even viewing my original posting in addition to changing the wording in my owns posts title. That is fair how?. I actually get on here to explain this situation and this guy blocks me from viewing my own post or any replies to it. So much for a fair an unbiased public forum!--Take care all. As always--if anyone has any issues with any animal they have purchased from me, give me a call.

[Jeff Kennedy]

Attached is a copy of the email that I received from Steven later this afternoon. Overall, I am pleased with the way this was handled. I'm a little bummed that I have to spring another $35 to ship the frog back but I guess I can't complain too much. Kudos to Big Apple for listening to me and weighing out all the info that I supplied to them. Below is the email from Big Apple.....



Hi Jeff,

Attached are the original vet certification and import papers for the giant pixie frogs. Please note that these frogs were all approved and shipped under the correct latin name for giant pixie frogs.

Of course we want you to be satisfied so if you still believe this frog is not a giant pixie frog we would be willing on receipt of the frog in good condition to provide you with a complete and full refund.

Please let me know if you wish to ship him back to us and I will make arrangements for receipt.

Thanks very much,

Steven
Big Apple Pet Supply


I then inquired as to whether or not the shipping would be covered and below is the response that I received.....



Hi Jeff,

We will reimburse you original shipping fees ($39.95) plus the original cost of the frog. Please remember that there is no real indication that what we shipped you is not a Giant Pixie but I'm willing to take the loss on the initial shipping as well.

You would only have to send us back the frog via your preferred overnight shipping method but the refund is conditional on receiving the frog in good condition.

Thank you,

Steven
Big Apple Pet Supply