For those of you that have been following my recent thread about receiving a "Dwarf" labled as a "Giant" from Big Apple, I sent the following email. I will keep you posted on the outcome...

Steven & Staff,

This email is sent in regards to a problem I have with a recent purchase that I was just made aware of over the holiday weekend. Although I am sure that Steven is familiar with me, as I have spent alot of time on the phone with him over the past two weeks, let me provide just a little history. I contacted you guys, via telephone on 06/22 in regards to the Giant Pixie Frogs (FOUR INCH Beauties) which are advertised on your site for $129.99. I wanted to be sure that I was getting a true "Giant" as that was the only kind that I had interest in. A female answered the phone. When I told her that I had questions in regards to the species and sex of the frog that I was purchasing, she transferred me to a gentleman (Steven). Because I believe that not only the bad should be mentioned but also the good, I will tell you that Steven seemed top notch to deal with over the phone. He assured me that the frog I was purchasing was in fact a true "Giant" and more specifically, I would be getting a male because all the frogs that you recieve from the "farm" are males because they keep the females for breeding sake. Steven further advised me that Big Apple is one of the few vendors whom can get there hands on these and that since March, has sold around 90 or so Pixie's. He told me that I would be purchasing a baby/juvenile and that they were in fact already measuring at 4-4.5". He told me that this guy would be around 10" or so within the year. I was estatic. I recieved my shipment of the Pixie and the Golden Mantella that I ordered without a problem. I was a little concerned about my Pixie's overall brown coloration as opposed to the olive green they usually exibit but having never owned one, just assumed that he was in a stage of growth and that it would all come together with time. I then went on the following and made another purchase with your company on 06/29, again speaking with Steven on the phone about the particular animals that I was purchasing. These animals too were received without a problem and it was a positive experience. So much in fact that I contacted Steven yet again on Friday, to set up another shipment for Tuesday morning. Over this past weekend I unearthed some disturbing information on some of the Frog Forums on-line. When researching Giant African Bullfrogs, I came across an article from another customer whom purchased a "Giant" from you as well, but was later informed that it was a Dwarf. The story that he got over the phone was the same as mine and his frog looked identical to mine as well. After doing a little research and speaking with several experts in the field of true "Giants", it was unanimous that I in fact purchased a full grown "Dwarf" from you guys which you falsely advertise as "Giants". One of the most disturbing aspects of it all is that you attach a picture of an actual baby "Giant" on your website, however you sell "Dwarfs". I am trying to be optimistic here and give you the benefit of the doubt. Maybe you too are getting scammed by these "farms" that you are purchasing from. I also bring this to your attention in regards to the other 89 people whom you have sold these to over the last several months labeling these as "Giants" when in fact they are "Dwarfs". It is just a matter of time before these people too figure out that they didn't recieve what they bought as there frogs are never going to grow. I have faith that you will do the right thing and refund me my money so that I can still walk away from this with a positive attitude about your company. Hopefully this is just a mishap on behalf of the "farms" to you and you can get this situation rectified and compensate the many people whom paid a premium price for something that they did not receiive. I know that I am not your biggest customer by now means, but the $500 of my hard-earned money that I have chose to spend with your company over the last two weeks should count for something. If that doesn't, fortunately for me, I am in law enforcement with connections on a federal level that deal solely in internet frauds. I am also an active member on several of the top Frog Forums on the internet. I'm sure that within a week, I can have the names and contact info of several other unsuspecting customers whom recieved the same "Dwarfs" when they paid a premium for a "Giant". Please. Do the right thing here.

Respectively,

Jeff Kennedy