Exo-terra monsoon

[MikeM670]

So here's more positive news on the Monsoon. Of course you want everything to be functional when you purchase such a unit, and you expect all the pieces to be intact....

Well. That was not the case with mine. One of the nozzle's tip was broken. The very last piece from which the water exits. And even after trying to fix it with Teflon tape, the jet coming out of it was one strong jet, as opposed to a mist stream.

So I called customer service in Canada. Spoke to a very lovely Mary, who was extremely helpful. She inquired about the piece, and called me back later on the same day to confirm they will ship me a replacement piece, no charge, and no hassle.

If the monsoon doesn't have everything the Mist King might have, at least, it has outstanding customer service, and that can go a long way...

I have to admit with the few of us that have purchased this product I'm the only one who has not had any issues. I hope this is not a indication of things to come. Quality control seems a bit lacking. But on the bright side as you said the customer service was excellent. Now lets see how long it takes for the part to arrive.

[DonLisk]

Mine has been great since the replacement and as customer service told me, the dealer swapped it out with no issues and on the spot.
The woman answering the phone was polite, actually got to an operating version to answer my questions, and was very pleasant to deal with.

One of my nozzles was spraying a straight line and the insertion of a sewing needle immediately put it in mist mode.

I can't wait for the additional nozzles to become available.

[clownonfire]

Mine has been great since the replacement and as customer service told me, the dealer swapped it out with no issues and on the spot.
The woman answering the phone was polite, actually got to an operating version to answer my questions, and was very pleasant to deal with.

One of my nozzles was spraying a straight line and the insertion of a sewing needle immediately put it in mist mode.

I can't wait for the additional nozzles to become available.

Don, tried putting a needle in the nozzle and like you said, it put it in mist mode! So, fixed... And now I will have a spare part!!

[DonLisk]

Nice Eric :-)
I have the T fittings coming from a Mist King and I'm betting they sold work fine for splitting the lines to get the third in :-)

If the Mist King nozzles were not 15 USD each I would order three to try them out too.

[clownonfire]

I had a thought today. I was thinking one of us could write Mist King and see if we could have one unit, it doesn't really matter to me who has it. We could let them know that we are trying both and at this point we're making a review on the Monsoon, and it would be nice to have the counterpart...

[DonLisk]

I believe they have one coming out in a similar price point too. They would probably loan one on a Credit Card Hold but that would take some well written email or letter. I can see Mike doing a good review on this.

[clownonfire]

I believe they have one coming out in a similar price point too. They would probably loan one on a Credit Card Hold but that would take some well written email or letter. I can see Mike doing a good review on this.

I agree. I'd would also have to be informative, and for our members, and not a selling article. It's something that should be made clear. I would be more than happy to write them and if Mike wants to try it out and do the review, great.

I'd like to have more and more articles on Facebook that would like to our forum. Once again, articles should be for the benefit of the hobbyist, and not for the company!

[clownonfire]

I have to admit with the few of us that have purchased this product I'm the only one who has not had any issues. I hope this is not a indication of things to come. Quality control seems a bit lacking. But on the bright side as you said the customer service was excellent. Now lets see how long it takes for the part to arrive.

Well. They shipped the piece Wednesday and I received it this morning. Not bad at all!

[MikeM670]

Sorry guys,

Somehow I missed some of this thread. It would be very interesting to see how each performed. I imagine when all things are said and done we will find that each unit will work fine and find a niche. From all the things I have read and seen the Monsoon is probably going to be the best unit for a single display or maybe two side by side vivariums. It is a good looking stand alone unit and would not look bad in a more formal location such as a living room. While the Monsoon does have the optional nozzles I believe it is limited to eight. The Mist King system has a lot more optional accessories and grade levels. This would allow users to set up a system for a very large amount of vivariums. That system is more of a component based option which leads to great expandability.

[clownonfire]

I had a few days to play with the Monsoon, and here are some feedback. I have two nozzles at this point, and it is in my 25 gallon horizontal tank, each nozzles are on opposite sides. I have tried 3 times/15 seconds, 2 times 60 seconds and 4 times/30 seconds.

Hands down for me has been the last setting. It keeps the humidity at around 88 during daytime and 83 on the other side (I have 2 hydrometers). The tank looks wet and the plants happy.

It will now be interesting to find what best setting it will be with three nozzles once I receive Don's T splitter.

[s6t6nic6l]

well it seems my concern over the QC on this unit has been proven, as it has been withdrawn from its due date release here due to some "issues". i'll bide my time tho' as this unit does appeal to me. here's hopin'
i guess all's well with your units running smoothly now.

[MikeM670]

well it seems my concern over the QC on this unit has been proven, as it has been withdrawn from its due date release here due to some "issues". i'll bide my time tho' as this unit does appeal to me. here's hopin'
i guess all's well with your units running smoothly now.

If it's not being released across the Great Frog Pond due to "issues" I would really love to know what that is all about. I have to say mine has worked great right out of the box. It's is a nice unit and it would be a shame if ithe product line failed due to poor quality control.

[clownonfire]

If it's not being released across the Great Frog Pond due to "issues" I would really love to know what that is all about. I have to say mine has worked great right out of the box. It's is a nice unit and it would be a shame if ithe product line failed due to poor quality control.

I agree with you Mike. Yes. I had an issue with a nozzle, but putting a needle in it as Don suggested fixed it. And customer service was a pleasure to deal with. Since I have been using it (my setting is 30 secs/6 times a day), my plants are growing fast, even the oak leaf ficus is doing splendidly well.

As for MistKing, they never answered me. Now I know Marty the owner is also the owner of Dart Frogz, which makes MistKing a competitor of Frog Forum, but an acknowledgment would have been nice.

[s6t6nic6l]

If it's not being released across the Great Frog Pond due to "issues" I would really love to know what that is all about. I have to say mine has worked great right out of the box. It's is a nice unit and it would be a shame if ithe product line failed due to poor quality control.

all we get from hagen is that the release date has been postponed til june, why, is another matter that we'll try to establish.