Quote Originally Posted by clownonfire View Post
So here's more positive news on the Monsoon. Of course you want everything to be functional when you purchase such a unit, and you expect all the pieces to be intact....

Well. That was not the case with mine. One of the nozzle's tip was broken. The very last piece from which the water exits. And even after trying to fix it with Teflon tape, the jet coming out of it was one strong jet, as opposed to a mist stream.

So I called customer service in Canada. Spoke to a very lovely Mary, who was extremely helpful. She inquired about the piece, and called me back later on the same day to confirm they will ship me a replacement piece, no charge, and no hassle.

If the monsoon doesn't have everything the Mist King might have, at least, it has outstanding customer service, and that can go a long way...
I have to admit with the few of us that have purchased this product I'm the only one who has not had any issues. I hope this is not a indication of things to come. Quality control seems a bit lacking. But on the bright side as you said the customer service was excellent. Now lets see how long it takes for the part to arrive.