The problem is ignorant and uninformed employees create uninformed and ignorant customers who buy the animals without proper knowledge or care to do further research.

I used to work for a pet store. Our reptile specialists knew nothing about reptiles. Well, one did but she got fired. One of the other two thought she knew info and care but knew nothing. the third person didnt even have a reptile; she killed her bearded dragon bc she didn't do proper research. I was stuck in small animals, but had more experience with reptiles. I was chastised everytime I walked in the fish/reptiledepartment to help a customer.