Ok, and yes the tank is brand new. I just adopted my new girl and set up the tank yesterday, I was up until midnight setting up the tank and making sure the water was the right temperature. The water is de-chorinated, I used reptisafe. Also I should note that she is currently shedding her skin and that the filter has been temporarily turned off, because it looked like it was stressing her out.
If this is a prolapse, how long should I wait until I put her in a honey bath or something?