Do not order from Reptile City!

[FrogFever]

I am having bad luck with receiving frogs via overnight mail...
I have to say that out of the 4 shipments of frogs I've received through the mail in the last 6 months Michael Novys were the only ones that all arrived alive and healthy and still are today. (3 super tiger legs and 2 red eyes.) !
Out of the other 3 batches of them that arrived at least one frog, to two thirds of the entire batch ARRIVED dead and/or extremely unhealthy.... And I got them from what I considered at the time to be top-rated businesses....
My most recent one last week was from LLLReptile. I ordered 1 red eye tree frog adult- dead on arrival. And two baby albino red eyes- one was dead on arrival and one died three days later after I did everything I could think of to try to keep it alive! LLLReptile assured me that this rarely ever happens and they refunded me for two of the dead frogs. I was very satisfied with their customer service. My only remaining one from that shipment was the tiger leg monkey frog who is still alive, so I basically ended up paying 70 bucks for that one frog. :/ Good thing those little guys are definitely a lot more resilient.
Out of the two separate orders from Reptile City, (December 2010, and January 2011) one box was the most smashed box I have ever seen and nowhere on the box did it say LIVE ANIMAL! (I'll attach a picture.)
I DO NOT LIKE THIS COMPANY AT ALL!
One of the frogs I ordered in the first order was a Golden Tree Frog and after they charged me for it they told me that they no longer had it in stock. Easy enough to fix right? Just get me my refund... Nope!
On the second order a couple weeks later I received a dead red eyed tree frog. I called them immediately upon arrival and without them asking me any questions or asking for any pictures the dude said he'd get me a refund.... I say thanks and get off the phone. Its been 6 months and I still to this day am trying to receive my refund from them! I call them every two weeks or so to remind them about my refund. They've given me every excuse in the book. "Its currently in the accounting department." "Send us an email with the order number... So I did. No response. "Call us back later as I'm not at the office right now." (The company's phone line is run by some southern uneducated sounding jerk offs personal cellphone who seems to know very little about the frogs or products he sells.) Regardless of who is running this circus I follow their instructions, jump through their hoops just as I always have, so I call them 'later'. They answer with "Its in the accounting department TODAY." Yeah right! Its literally been three months since they told me that! For the last 3 weeks I have been calling them every few days or so and they simply do not answer my call AND don't call me back when I leave a message! So I get a little clever and block my number before I call today.... (May 17th 2011) And guess what? They answered after the first ring! Hmmmm... weird.
Needless to say I chewed them out and he told me he is applying both of my refunds RIGHT NOW... We'll see about that...

DO NOT BUY FROM THIS COMPANY unless you are willing potentially spend hours, days, and weeks of your time trying to coach them on how to run an appropriate business!
They disgust me. Ugh!

-Adam/FrogWrangler

Check out the box below. This is literally how my box arrived from USPS!