I do agree that shorted is shorted, what I was referring to was the extremity and degree at which he was reacting made me feel like I kidnapped his mother lol. I just feel there is no need to insult as I'm a very reasonable guy and give extras or free stuff on the regular to our clients, but when I was doing Small Pet Feeders on my own there for the first 6 months of startup, it was frankly overwhelming to keep up with the demand single-handedly, and that led to my situation with Kevin unfortunately, whether he's an extreme personality or not that was my fault.
We now have a new SPF Team Member, Dan, who has been helping with the labor and packing end of the business, giving me a chance to pay more attention to the infrastructure, like the website. I would REALLY like to incorporate an accurate stocking system, it's just honestly very hard to do when working with bulk live stock, because you have die-off, escapees, over-counts, too many angles to guess just how many crickets are in that bin. However, if you have a system you could recommend, I would really be all ears. I do plan on regulating the stocks of the "isolated livestock" like pods, cultures, stuff of that nature very soon, and this thread will give me a bit more motivation to hurry it up.
I do appreciate your constructive criticism, and didn't mean to make light of the fact that I owe something, just was pointing out the degree of his response. Rest assured that despite his behavior, I'm sure Kevin and I will reach an amicable solution.
-Dave
SPF