Exo-terra monsoon

[MikeM670]

The timer numbers indicate hours. Page 8 of the instructions near the bottom has that info. So if you set it to the number 4 then the unit will turn on every four hours.

[clownonfire]

The timer numbers indicate hours. Page 8 of the instructions near the bottom has that info. So if you set it to the number 4 then the unit will turn on every four hours.

Thanks Mike. To quote my wife Sara: Eric, read ALL the instructions...

[MikeM670]

Thanks Mike. To quote my wife Sara: Eric, read ALL the instructions...

NAW! Why would we ever ever want to do that! Try, pry and then ask for the instructions!!

[DonLisk]

LMAO... I read later, ask 1st and assemble earlier than that.

I order some "T" sections from Josh's Frogs from the Mist King system. They are 1/4 hose fitting also so I'll let you know how they are.

I found out you can't or at least shouldn't mix brand nozzles since it will change how much pressure hits each nozzle and ruin the balance of pressure. So, I'll probably order 2 Mist King Nozzles and see if its an improvement. I'll let you all know once I receive them.

[clownonfire]

So here's more positive news on the Monsoon. Of course you want everything to be functional when you purchase such a unit, and you expect all the pieces to be intact....

Well. That was not the case with mine. One of the nozzle's tip was broken. The very last piece from which the water exits. And even after trying to fix it with Teflon tape, the jet coming out of it was one strong jet, as opposed to a mist stream.

So I called customer service in Canada. Spoke to a very lovely Mary, who was extremely helpful. She inquired about the piece, and called me back later on the same day to confirm they will ship me a replacement piece, no charge, and no hassle.

If the monsoon doesn't have everything the Mist King might have, at least, it has outstanding customer service, and that can go a long way...

[Rocko]

Haha to be fair that's Canadian customer service, I shudder to think what the US equivalent would be like.

[MikeM670]

So here's more positive news on the Monsoon. Of course you want everything to be functional when you purchase such a unit, and you expect all the pieces to be intact....

Well. That was not the case with mine. One of the nozzle's tip was broken. The very last piece from which the water exits. And even after trying to fix it with Teflon tape, the jet coming out of it was one strong jet, as opposed to a mist stream.

So I called customer service in Canada. Spoke to a very lovely Mary, who was extremely helpful. She inquired about the piece, and called me back later on the same day to confirm they will ship me a replacement piece, no charge, and no hassle.

If the monsoon doesn't have everything the Mist King might have, at least, it has outstanding customer service, and that can go a long way...

I have to admit with the few of us that have purchased this product I'm the only one who has not had any issues. I hope this is not a indication of things to come. Quality control seems a bit lacking. But on the bright side as you said the customer service was excellent. Now lets see how long it takes for the part to arrive.

[DonLisk]

Mine has been great since the replacement and as customer service told me, the dealer swapped it out with no issues and on the spot.
The woman answering the phone was polite, actually got to an operating version to answer my questions, and was very pleasant to deal with.

One of my nozzles was spraying a straight line and the insertion of a sewing needle immediately put it in mist mode.

I can't wait for the additional nozzles to become available.

[clownonfire]

I have to admit with the few of us that have purchased this product I'm the only one who has not had any issues. I hope this is not a indication of things to come. Quality control seems a bit lacking. But on the bright side as you said the customer service was excellent. Now lets see how long it takes for the part to arrive.

Well. They shipped the piece Wednesday and I received it this morning. Not bad at all!