WTH! Dropshipping Feeders!

[joshsfrogs]

I'm so sorry to hear about the crickets. Did you know we have a 72 hour live arrival guarantee? If you let us know about any DOAs within 3 days of recieving the package we can get a reshipment out to you free of charge. We keep sending until you get live feeders. We wouldn't be able to do that unless your experience was the exception rather than the rule.

Smaller crickets just don't ship as well as larger crickets. They are much more sensitive to temps and transit.

[Paul Rust]

Smaller crickets just don't ship as well as larger crickets. They are much more sensitive to temps and transit.

I agree here, I order at least 1/8" size and they arrive in good shape. Pinheads dont fair as well.

[Animalnstinct]

The hubby called this morning and like all the reviews said no problem at all which was a huge relief! I understand things happen sometimes and it was really nice to see that without any questions asked or anything we are having a new shipment sent out.

They were actually 1/8 of an inch not actual pinheads but they are still really small and I understand that they are not as easy to ship. I just wish the gel ball wasn't in there because that's what keeps killing the poor little things and would probably be fine with larger crickets just not the babies.

Thank you for taking care of it josh and being so nice, I really appreciate it and I will be shopping more at your website in the near future. I would even still order some live feeders like the red wigglers as those guys are doing excellent and I think I may of even gotten a few extras in the container!

A+++ Customer Service that's for sure!