Guest 
ReptMart
Well, I purchased a Sinaloan Milk Snake from these guys and it arrived dead. Not only did it arrive dead, they sent me the wrong snake. Their policy states that photos and an email must be received within one hour of receiving the DOA. I did all of this within the first 10 minutes of receipt. Here are the emails.
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From: sales@reptmart.com
Your state requires a health certificate. Our Vet charges 15.00 and that is what we charge. I get health certs on Tuesdays so it would be helpful if we knew when you wanted it. I will split the HC with you so your total would be
59.99
35.00 shipping
7.50 HC
102.49 total
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From: sales@reptmart.com
Hi Paul,
We are shipping your Sinaloan Milk today. You will get tracking info tonight.
Kim
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From: Paul Rust
Kim, it arrived dead. Please see the attached photos.
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From: Reptmart (sales@reptmart.com)
OMG I am so sorry. I have been on the phone all morning with UPS because you are not the only one. Poor animals. I will get back to you about shipping another one.
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From: sales@reptmart.com
Paul,
I was looking at the picture you sent and that was not your snake. Can you call me as soon as you get a chance on my cell phone.
239 404-4783
Thanks and sorry,
Kim
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From: Paul Rust
Kim, I had a difficult time scheduling a day off. Let's do a refund for now and I will try again when I can get a day off. It's ok, I understand these things happen.
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From: sales@reptmart.com
I am very sorry. I had problems with UPS. I will be shipping Fed Ex next week. I still have your original snake on my desk. I will send you some freebees to make up for the trouble we caused.
Kim
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From: Paul Rust
Please do a refund on this order. I can't get time off.
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This was the last email between us. As of this posting, I have received no further communication whatsoever from ReptMart. I paid with PayPal and openned a dispute to get back my money, they did not respond! I have escalated it to a claim. I can't believe the trouble this has been considering the horrible things that happenned with this order. I hate having to get confrontational, OK that isn't true, but I shouldn't have had to. I hope no one else has problems like this.
