Everyone is knocking the big box pet stores but you have to realize Petsmart can't be going out paying top dollar to hire experts for each department (frogs, fish, snakes, birds, dogs, cats, rabbits, ect.) For stores that size they have a "HUGE" corporate overhead to pay for and still try to be profitable in a major recession like this one. If it was your business you too would find yourself having to pay entry level wages for sales positions in such a store. Next thing you know your hiring some 17-18 year old and I'm sorry but the kids of today are just not that bright. Any training you do with them they just say, "yeah yeah" and it goes in one ear and out the other. I don't know about the rest of you but I started in the frog hobby buying a couple of firebellies at Petsmart. The saleman didn't really know anything about them, but as a repsonsible pet owner I did my own research to make sure I cared for them properly as they were to become "my" pets. The real problem is people don't take responsiblity when purchasing a pet to do a little research. With today's internet there is no excuse for the uneducated.