Hmm what I do when someone is incompetent I badger the person. Also Iam sure thats against the law somehow. If they dont let you return it that is. If you bought something that they garanteed then I think it maybe breaching a law. Maybe false advertisement? Agreed. You do not ship fragile stuff through ups. Try getting your familys friend to help you with this one. Maybe he has a solution? In any case it shouldnt even take a long time to ship if they promised a certain date(which alot of sellers do that). In any case just go to amazon and give her a bad rep. Write some reviews and I guess just keep badgering her. Thats all I can come up with. Sorry about your loss. Try telling her you dont want a replacement but you want a full refund including tax and shipment costs. Take pictures of the package and keep evidence just in case anything fishy goes on. Make sure to get emails from her too. Keep t he receipt and everything. What id do is just go to a store and buy one from there. Petsmart actually carries them. Every petsmart where I live carries them. So Iam sure there must be atleast one store that carries that item. Or you can order from Dr.foster and smith. Ived heard good reviews from people about them. My friend just bought some filters fromt here and it came perfect. so you may have some luck with them. for future referance. Dont buy from amazon, ebay, or craigslist if you cant seethe item personally.

All you can do is wait and see or just buy one from another place.

Good luck.