That's never good!
However,
It's hard to warn people with the lack of information provided.
But before you do mention the name or names please be certain you exhausted all resources to provide the retailer the opportunity to make it right before putting em on blast.
If you feel you've done as much as you can and could provide proof of said scam if asked than they deserve it.
I've seen this scenario a few times and it's best to be certain your in the right before going forward.
Just my opinion. so do what you must.
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