Email sent to Steven at Big Apple Herps

[Meatball]

Yes, I got mine from Big Apple. I must have talked to the same guy as well because what you were saying is almost exactly what I heard over the phone from him. And I do agree that these are not the true Giant African Bullfrogs.

[Kurt]

That's it! Thanks Kurt.

You're welcome.

[bshmerlie]

I'm asuming you guys paid with a credit card. If it comes down to it you can simply dispute the transaction with the credit card company and they will force the Big Apple to prove the transaction is legit. I own a business and can tell you first hand that it is up the the business owner to produce proof that the transaction is legit. The credit card companies have fraud departments that will help you. I would use this as a last resort but I think you would definately see results.

[Jeff Kennedy]

Just an update. I haven't been in communication with Steven from Big Apple since yesterday, however at that time, they were in the process of trying to rundown the paperwork from their supplier, in regards to obtaining the latin name of what was actually included in the shipment. Steven requested that I email him photos of the frog that I received from them as well as some photo's of true "Giants" during various stages of growth. I did so and am now just awaiting their reply. I might be along the lines of what Ben just replied in his thread that possibly some might have been mixed in, unbeknownst to them and that they were circulated and mistakingly sold as "Giants". Through educating myself over the last 5 or so days, I am 99.9999999% sure that I do not have a "Giant", and that the frog that I purchased is some type of "Dwarf" or variation. Maybe the same thing occured with Big Apple's shipment and this would explain why they haven't received 89 more phone calls from people like me, complaining that they did not receive a "Giant". Still patiently awaiting, hoping that they will do the right thing here.

[John]

These guys have been selling Pyxies for a long time. This seems like a convenient excuse to get them out of jail, since they ought to know their Pyxie frogs by now.

[ben siegel]

Well-I guess I will post my reply on here as for some reason the administrator has actually blocked me from even viewing my original posting in addition to changing the wording in my owns posts title. That is fair how?. I actually get on here to explain this situation and this guy blocks me from viewing my own post or any replies to it. So much for a fair an unbiased public forum!--Take care all. As always--if anyone has any issues with any animal they have purchased from me, give me a call.

[Jeff Kennedy]

Attached is a copy of the email that I received from Steven later this afternoon. Overall, I am pleased with the way this was handled. I'm a little bummed that I have to spring another $35 to ship the frog back but I guess I can't complain too much. Kudos to Big Apple for listening to me and weighing out all the info that I supplied to them. Below is the email from Big Apple.....



Hi Jeff,

Attached are the original vet certification and import papers for the giant pixie frogs. Please note that these frogs were all approved and shipped under the correct latin name for giant pixie frogs.

Of course we want you to be satisfied so if you still believe this frog is not a giant pixie frog we would be willing on receipt of the frog in good condition to provide you with a complete and full refund.

Please let me know if you wish to ship him back to us and I will make arrangements for receipt.

Thanks very much,

Steven
Big Apple Pet Supply


I then inquired as to whether or not the shipping would be covered and below is the response that I received.....



Hi Jeff,

We will reimburse you original shipping fees ($39.95) plus the original cost of the frog. Please remember that there is no real indication that what we shipped you is not a Giant Pixie but I'm willing to take the loss on the initial shipping as well.

You would only have to send us back the frog via your preferred overnight shipping method but the refund is conditional on receiving the frog in good condition.

Thank you,

Steven
Big Apple Pet Supply

[Deku]

Jeff. Hold on to those emails and take copy of them. Also, take pictures of the frog, the site, and keep the receipt of the frog. So if anything happens you go to the bank.

[Mordecai]

Poor lil Mordecai. Just as he was getting settled into his new home, being fed well, and loving his little froggie sauna, he gets packed up and sent back. Very much a lose/lose situation. Hopefully this "mix up" between giants and dwarfs, or whatever it may be, can soon be resolved.
You will be missed Mordecai :..(

[Deku]

Poor lil Mordecai. Just as he was getting settled into his new home, being fed well, and loving his little froggie sauna, he gets packed up and sent back. Very much a lose/lose situation. Hopefully this "mix up" between giants and dwarfs, or whatever it may be, can soon be resolved.
You will be missed Mordecai :..(

Im confussed. Is that your frog?

[Jeff Kennedy]

Sorry my dear but it doesn't make much sense for us to keep a $30 frog, that I've paid almost $170 for, if I have the chance to get my money back. I would have settled on the difference and kept Mordy, but that wasn't offered. It was all or nothing.

[Mordecai]

Yes Kevin, Mordecai is both of ours. He's an awesome "little" guy.

I know doll, it makes no sense to dish out that kind of dough for frog that typically goes for less than $40. It's just unfortunate that some of these companies have not fixed this issue, and that other buyers still stand to go through the same hassle we did; being so excited for him to finally arrive, getting attached, soon realizing he was not the animal we had intended to purchase, going back and forth with the company, then having to ship him back and taking a loss as far as shipping costs.

But like I said, hopefully by sharing the story, it will prevent more buyers from going through the same ordeal, or possibly eliminate the problem itself......Hoooopefully!!

[Jeff Kennedy]

Just an update on this matter as it has been several days since the last update. I was contacted by Steven later Friday evening in regards to a possible solution for all of this. I was in a little bit of a dilemma as my whole family (myself included) had grown attached to Mordy and wasn't real thrilled about sending him back. At the same time, it wasn't feasible for me to keep something that I had so much invested in, that could be purchased for $30 or $40. Understanding this, Steven contacted and made me an offer that if I wanted to keep Mordy, then he would issue me a refund of $100, thus saving me the hassle and heartbreak of having to ship the guy back. This worked out great for us and was a very nice solution to this most unfortunate situation. I can say without hesitation that I was treated with the utmost care in this situation by Steven with Big Apple Herps and hopefully they will get this problem under control. I've bought four healthy specimens from Big Apple Herps and the one time that I have had an issue, they was able to rectify it. Kudos to them for doing the right thing.

[John]

Very glad to hear it all worked out.

[Kurt]

Yes, I agree. It is nice to see it worked out for the better.

[Ebony]

That's great. I was hoping you would be able to keep Mordecai.
Glad it all worked out well.

[John]

Big Apple Herp is still selling "4 inch giant pyxies" for $129 - there's a new advert in the last 24 hours.

[rickdavisreptiles]

As I have always said I love Big Apple Herp / Big Apple Pet Supply - they have always done right by me and I have purchased many supplies and live reptiles / frogs from them.

They deserve huge praise for handling this situation so well where as many other sellers might have just told them to go take a leap, etc.

I am so glad that the situation worked out well for this person and that he gets to keep the frog. At $30 I think it was a very fair transaction.

John, I could not find that Big Apple has any kind of pixies for sale anywhere on their website and could not find it listed for sale anywhere else. I called them anonymously and asked them if I can buy a pixie frog and they said they are no longer selling pixies because "The source has become unreliable and that they will most likely not be selling them for quite some time".

Big Apple Herp is still selling "4 inch giant pyxies" for $129 - there's a new advert in the last 24 hours.

[John]

John, I could not find that Big Apple has any kind of pixies for sale anywhere on their website and could not find it listed for sale anywhere else. I called them anonymously and asked them if I can buy a pixie frog and they said they are no longer selling pixies because "The source has become unreliable and that they will most likely not be selling them for quite some time".

I hope you are correct.

[goreptiles]

I know this is an older thread, but I just saw a kingsnake ad from big apple saying giant pixies were back.
They are still $130