Email sent to Steven at Big Apple Herps

[Deku]

Jeff. Hold on to those emails and take copy of them. Also, take pictures of the frog, the site, and keep the receipt of the frog. So if anything happens you go to the bank.

[Mordecai]

Poor lil Mordecai. Just as he was getting settled into his new home, being fed well, and loving his little froggie sauna, he gets packed up and sent back. Very much a lose/lose situation. Hopefully this "mix up" between giants and dwarfs, or whatever it may be, can soon be resolved.
You will be missed Mordecai :..(

[Deku]

Poor lil Mordecai. Just as he was getting settled into his new home, being fed well, and loving his little froggie sauna, he gets packed up and sent back. Very much a lose/lose situation. Hopefully this "mix up" between giants and dwarfs, or whatever it may be, can soon be resolved.
You will be missed Mordecai :..(

Im confussed. Is that your frog?

[Jeff Kennedy]

Sorry my dear but it doesn't make much sense for us to keep a $30 frog, that I've paid almost $170 for, if I have the chance to get my money back. I would have settled on the difference and kept Mordy, but that wasn't offered. It was all or nothing.

[Mordecai]

Yes Kevin, Mordecai is both of ours. He's an awesome "little" guy.

I know doll, it makes no sense to dish out that kind of dough for frog that typically goes for less than $40. It's just unfortunate that some of these companies have not fixed this issue, and that other buyers still stand to go through the same hassle we did; being so excited for him to finally arrive, getting attached, soon realizing he was not the animal we had intended to purchase, going back and forth with the company, then having to ship him back and taking a loss as far as shipping costs.

But like I said, hopefully by sharing the story, it will prevent more buyers from going through the same ordeal, or possibly eliminate the problem itself......Hoooopefully!!

[Jeff Kennedy]

Just an update on this matter as it has been several days since the last update. I was contacted by Steven later Friday evening in regards to a possible solution for all of this. I was in a little bit of a dilemma as my whole family (myself included) had grown attached to Mordy and wasn't real thrilled about sending him back. At the same time, it wasn't feasible for me to keep something that I had so much invested in, that could be purchased for $30 or $40. Understanding this, Steven contacted and made me an offer that if I wanted to keep Mordy, then he would issue me a refund of $100, thus saving me the hassle and heartbreak of having to ship the guy back. This worked out great for us and was a very nice solution to this most unfortunate situation. I can say without hesitation that I was treated with the utmost care in this situation by Steven with Big Apple Herps and hopefully they will get this problem under control. I've bought four healthy specimens from Big Apple Herps and the one time that I have had an issue, they was able to rectify it. Kudos to them for doing the right thing.

[John]

Very glad to hear it all worked out.