Attached is a copy of the email that I received from Steven later this afternoon. Overall, I am pleased with the way this was handled. I'm a little bummed that I have to spring another $35 to ship the frog back but I guess I can't complain too much. Kudos to Big Apple for listening to me and weighing out all the info that I supplied to them. Below is the email from Big Apple.....



Hi Jeff,

Attached are the original vet certification and import papers for the giant pixie frogs. Please note that these frogs were all approved and shipped under the correct latin name for giant pixie frogs.

Of course we want you to be satisfied so if you still believe this frog is not a giant pixie frog we would be willing on receipt of the frog in good condition to provide you with a complete and full refund.

Please let me know if you wish to ship him back to us and I will make arrangements for receipt.

Thanks very much,

Steven
Big Apple Pet Supply


I then inquired as to whether or not the shipping would be covered and below is the response that I received.....



Hi Jeff,

We will reimburse you original shipping fees ($39.95) plus the original cost of the frog. Please remember that there is no real indication that what we shipped you is not a Giant Pixie but I'm willing to take the loss on the initial shipping as well.

You would only have to send us back the frog via your preferred overnight shipping method but the refund is conditional on receiving the frog in good condition.

Thank you,

Steven
Big Apple Pet Supply