I'm asuming you guys paid with a credit card. If it comes down to it you can simply dispute the transaction with the credit card company and they will force the Big Apple to prove the transaction is legit. I own a business and can tell you first hand that it is up the the business owner to produce proof that the transaction is legit. The credit card companies have fraud departments that will help you. I would use this as a last resort but I think you would definately see results.