I don't think I will be getting a reply from them today... and really hoping to at least get them out of the shipping container and into the culture kit. Their business closes at 3 today unfortunately.

So I filled it halfway with the charcoal... but do I for sure need to rinse it? Their site didn't say anything like that in their steps for setup.

I have the shipping culture in what seems to be ABG type mix, and I need to transfer them to the charcoal bin without the mix according to their instructions which state not to use a mixed thing. What do do about those bugs that are going to get out as soon as I open it too?

Then once I get them in... sprinkle some yeast, spray it with treated water, and also do a little on that fern piece and leave it for night. I hope if I don't see any bugs when transferring them I can get some help from them tomorrow on getting more or whatever.