Red Eye Tree Frog question

[crhoads18]

I ordered a trio of Red Eyed Tree Frogs and received them today via mail. This is my very first order of frogs that required they be shipped to me. This is also my first Red Eyed purchase. The man that I ordered the frogs from had a picture of one of the frogs which looked like this:


However, when I opened the package, I got this:



One of the poor things was DOA (The last picture). However, of the three, none of them look like the picture of what I purchased. To me it looks like scars and a nose rub, but I thought that I would check here first to see if it could possibly some type of stress from shipping that may disappear in a few hours before I contact the seller.

Any input and information would be greatly appreciated.

[Ebony]

Hi Cheryl. Im so sorry. This is terrible. How were they packed?

[crhoads18]

Here you can see the box as it was when I opened it. The three circular cups contain the red eyed tree frogs. The one at the top is alive as well as the one that still has the top covered. The bottom left one is the DOA. (In case you were wondering, the produce type container has a Malaysian Leaf Frog.)

Here are the opened containers:




Hopefully, the pictures will help.

[Ebony]

That is just so sad. The poor little frogs. I feel that they would have been bumped around to much within the containers they are in. I dont know the usual packaging in the US so another member will be able to set you straight. NZ is only 1985 km from top to bottom. How far were they travelling? I basically plant my frogs in the middle of sphagnum moss firmly so they cant move around. Sorry I cant be of more help.

[SethD]

They look typical of what you get a lot of times when you buy wild caught frogs. Wc's are not always in the best of condition. That is why it is generally recommended to buy captive bred frogs when possible. With a species like red eyes it isn't hard to find CB frogs. It looks to me as if your frogs got scraped from jumping against a wire lid and were stressed out in general from the care or lack thereof they probably received at the export facility.. On the bright side assuming they live the chances are good they will be the picture of health and with no visible scaring remaining in a few months.

[Paul Rust]

I talked to her and she got them from a private person not a business. I told her exactly what Seth said and agree with him.
@ Ebony, most reputable shippers package them in lots of sphagnum moss to keep them hydrated and secure.
@ Seth, PM sent.

[bshmerlie]

I think you should post where you got them from as a warning for other buyers to stay away from this company. I was so sad when I saw what happened to your frogs.

[Paul Rust]

I had a conversation with Seth because he has dealt with a lot of stuff like this and knows a lot of sellers. He has had WC frogs arrive in much worse shape, I'll spare you the details. The good news is that the survivors will probably be fine and if they are scarred up it just makes them special (thinking of Philomenia and Inshallah) two badly damaged babies that are dear to my heart. It is up to the OP to decide to reveal the seller and hopefully the seller makes it right for her. I will tell you it was not a sponsor of this forum that sold them to her.

Edit: I hope you don't mind me mentioning our conversation Seth.