Hi wen, you can email Dr. Frye. He is a knowledgeable herp vet. His email is in my other phone which is out of battery at the moment, but you can call his office tomorrow for his email. He will want a photo if you can get one. You can send a stool sample for testing also. This will help with the treatment needed. His office number is (734) 439-2273. Dr. Frye will send the needed medications to you.