LLL Reptile???

[Mentat]

Hi Bridgett and sorry about the dead frog . Did you reported loss on time and is it being replaced? Recommend cover all but one side of quarantine enclosure to help out reduce stress. Good luck !

[BArnold]

Yes I have done that. They actually appear to be transitioning well aside from the one pacing. But I was very surprised to see them both eat. Usually they are stressed and won't eat the first week. So hopefully it was just that they were hungry.

[BArnold]

Oh and they gave me a credit because they don't have anymore of the leutinos. But they originally said they would pay the shipping to send a replacement. I'm hoping that will still apply with the credit when I'm ready to buy again.

[Lija]

So sorry about dead frog, lll reptile is reputable company, im sure they will make everything right. Would ask about ask for shipping just to be on a safe side and i would email rather then call so you have it documented if case any problems appear in a future.

[BArnold]

They said if I don't call when I reorder my card will be charged then refunded once they put the credits in. But if I do it over the phone the credits will apply right away.