It is reasonable for Pet Smart or Petco to keep their animals easy to display and healthy and easy to get without sacrificing their health. The problem is many stores strait up neglect the animals or put them in wrong conditions. Neglect is obviously purely a management fault with no excuse at all for it. The bad conditions is an upper management fault. These guys will drop 10s of thousands on a display in a split second if it sells more so the money aspect is not an excuse either. You see every display in a Petco or Pet Smart is not haphazardly thrown together. It is carefully crafted to contain items that the store sells and more importantly they prefer items with high profit margins. Sometimes these items and conditions are just bad. For instance many pets such as frogs can be kept in live displays that require very little maintenance. But Petco wouldn’t want to sell you that because then you wouldn’t be back next month to replace your spoiled substrate. Neither store sells much in the way of live plants so they don’t want live plants in there. They like things that sit in the store and are real easy to keep for long periods of time without going bad and cheap that way they can soak customers for high profit margins and not worry about freshness and sales volume and they definitely want you hooked on constantly coming back for food, substrate, and any consumable possible. And this leads to another problem because they use setups that are designed to spoil, and their help is often cheap, many stores end up with displays that get out of control with rot or poor conditions, or they keep it to dry to fight that disregarding the animal’s health.