The petsmart by my house is decent, but the workers know nothing about pets. There is one girl there who is very nice, always helps me and actually seems to know a lot of inof about the animals they sell there. Sadly shes a cashier, not pet care specialist. One lady who seems to be in charge of the fish knows absolutely nothing about fish and was getting mad at me for keeping by bettas in a 5 gallon tank with heaters. She said they prefer small bowls and dont need a heater. They are tropical fish. Another person told me that rats fight and prefer to live alone, when really, they can actually die of depression if kept alone. They are very social.
The petco near me seems a little better. Their enclosures seem better suited for the animals, especially the reptiles, but the employees still know nothing. I got my fire belly toads there and they seem healthy, alert and arent shy, but 2 are a bit skinny, though there were 12 other frogs in the tank. They seem to at least try to take care of the pets though.