Not Sure what to do about a bad situation with crappy supply of frogs :(

[TheFroggyDragon]

I ordered frogs on "pre-order" because they were not available yet.
They sent out half the order a week later when they should have sent the whole order.
Then I call to tell them only half the order arrived and had to send photos as proof.
They were not going to have the rest of my order until the following week.
The following week the 2nd half of my order came in.. much smaller box for the same amount of animals.

I had 1 DOA and 1 with horrible eye infections in 2nd batch.
Next morning 1 more death out of 2nd batch.
Next morning 1 more death out of 2nd batch.
Next night 1 more dead out of 2nd batch.
So 5 out of 8 on the 2nd part of shipment DEAD.

I have had to send photos each time and they are so slow to reply. I was told on the first 2 (DOA and injured) they would give me a credit or refund. I asked for a refund. I still have no refund showing up on those. I called on Friday and was told they would let me know something on the additional 2 deaths. I just sent them a photo of the 5th death. I've asked if they had many deaths and was told no they had sold most but out of all they had seen no deaths, other than mine.

I paid with paypal and have debating on opening a claim. I am not sharing the name of the company yet to see if they make right on this. If they don't it will be posted. My question to everyone is what should I do? How long should I wait for a partial refund or should I just file a paypal claim?

I made the paypal payment on April 13th, 2012 in the amount of $325.
Received 1st part of order on April 19th.
Received 2nd part of order on April 25th.. so within 4 days 5 out of 8 dead and who knows if more will be dead tomorrow! FYI they are all in individual quarantine tanks.

[TheFroggyDragon]

Sorry if in the wrong section, but I thought it was the best suited area for this kind of post.

[ViperJr]

EDIT: Nevermind, apperantly I can't read...

[DonLisk]

I myself would give them until Wednesday to provide a resolution. I would suggest refund since the frogs are what you wanted and paid for and a credit isn't the frogs.

[TheFroggyDragon]

Thank you!
Should I call them on Wednesday if I haven't heard from them? Any contact has been me having to call them to check on the shipment, tell them of a death, or ask when are you issuing a refund. I've really gotten annoyed with it, but have no clue what I am doing since I never had DOA's or sickly/deaths from any other company or individual.

I myself would give them until Wednesday to provide a resolution. I would suggest refund since the frogs are what you wanted and paid for and a credit isn't the frogs.

[DonLisk]

If they have a website, there should be a statement of some sort discussing policy for refunds and DOA issues. If not was there a statement on the order that discussed resolution of problems with the order.

When you last talked with them did they give you a date or time frame when they will have an answer. If not, then i would call Monday and ask for a status on the refund.

[TheFroggyDragon]

I emailed them again regarding the the refund. I was told they will issue a refund on Monday and they were waiting to see what would come of the rest of the group.

I guess I am sour from it and wanting it fixed right now because the shipping box size, the fact that one clearly had bulging deformed infected eyes.. and that doesn't happen in an overnight shipment. Also, several had nose rubs and the animals have been low grade in my opinion. I think I will stick to ordering from the guys I know have healthy well kept animals from now on rather than saving a buck and having to watch so many die.

Thank you for all the input Don. You are on top of all these threads and I really appreciate your responses!

[TheFroggyDragon]

Wanting to wait and see if they make good on the order before "bashing" them. Mainly wanting to see if others think I should keep waiting on them or file a paypal claim to get a refund on the part of my order thats died. I've never had a bad deal like this and don't know what the normal wait time is on something like this.

It's the right section, but you never mentioned which store you're talking abour. Just add that (preferably in the title) and it's good!