PETSMART Put Down My Pacman WITHOUT My Permission!

[KasaraWolf]

I don't know if this is the place to post this, but since it's about a company, I would say yes?

So, last Saturday, I took my pacman frog, Bowser (Waka Laka), back to PETSMART. He randomly started to act funny, where he would slightly tilt to the side. I was already attached to the little guy, I wanted to know what was wrong with him!



I took him back because they said that they would take him to their vets, who were supposedly "the best." They told me that they would take him ASAP to see what was wrong with him. They also said they would call me regularly to update me on his status.

I trusted them.

That was a mistake.

They did not call me two days after I dropped him off, my friend had to call them for me to see how he was. They had still not taken him to the vet.

So, I decided to go back to the pet store a couple days ago myself, to see why it was taking so long. They told me that it looked like his back leg was dislocated or broken (which I have no idea how that happened) so that may have been a reason why he was acting so strangely. And they told me that they were going to take him to the vet on Thursday and that I would most likely have a little disabled frog.

IT WAS ALMOST A WHOLE WEEK SINCE I DROPPED HIM OFF TO GET ASAP TREATMENT AT THEIR VET!

Well, today, my friend called them, to see if they did, in fact, take him to the vet like they said they would. I guess they were at it as soon as he called, because they told him that the frog had bone disease. They said he may not have a long time to live, but he may be able to recover. They asked him to put Waka down, and my friend told them "It's not my frog, so my friend will have to decide, but she will most likely say no. If there is a chance the frog can recover from this, she will want him back."

They told him alright and that we could come pick the frog up.

Davianna called and told my sister that I could pick up the frog. So, I began to clean his habitat so it can be nice and ready for him when we brought Waka home. During that time though, I had to go help my friend who was stranded. It was literally 30 minutes later, and one of the Petsmart employees called me and told me that they put him down. I was shocked.

I DID NOT GIVE THEM PERMISSION TO PUT DOWN MY FROG.

They just said I could come get him! WHY?!

So after that, I went with my Mom to the PETSMART, where she asked them what was wrong with him. They said they had to put him down, because the vet said that it would be too expensive, even though apparently Waka had a TREATABLE disease. So basically, it was not "worth it" to save him when they could just easily replace my frog. They told me to call Ariel tomorrow, so I can get more info.

IT WAS TREATABLE!!!! AND HE WAS STILL MY FROG! THEY DID NOT HAVE THE RIGHT TO PUT HIM DOWN WITHOUT MY SAY SO! I HAVE A GREAT I COULD HAVE TAKEN HIM TO! I WOULD NOT HAVE CARED HOW MUCH IT WOULD HAVE COST! A LIFE IS A LIFE, NO MATTER HOW SMALL!

We went over to the vet they used, which apparently, was one RIGHT NEXT DOOR TO MY HOUSE who have AWFUL vet skills. I took my pets there before and all they did was PUT THEM DOWN. And they were treatable too! I HATE THEM SO MUCH. Lucky for them, they were closed, so wrath could not be unleashed on them.

I don't understand how a perfectly healthy frog, could suddenly get "bone disease."

They told me to come back in over the phone when they told me they put him down, to come by Tuesday (on my birthday) to pick up another Pacman frog to replace mine. I don't want another frog from THEM.

I am beyond livid right now. I am crying as I type, and I am so frustrated, I just want to punch something! I want to give this Ariel lady (who gave the say so to put down my poor little Waka Laka) a piece of my mind! But I am awful shy, and do not like to stand up to strangers and all I would do is be a big crying ball of anger and would most likely not be able to tell them off. It's awful, because I would really love another Pacman later on, but they are literally the only store in my area that sells them.

Rest in peace little buddy, you didn't deserve to die!