Quote Originally Posted by flybyferns View Post
Hi All,
I know that it is too late regarding how these deliveries were arranged.
I hope all the frogs are doing ok and will continue to thrive and be 'happy and healthy'
So sorry for the additional stress these frogs have gone through !

But for the future

IMO the ONLY way to receive a new frog is via fedex
-overnight delivery- only
-have the frog shipped to 'your ' nearest' fedex hub- NOT to your home
-you can be there in the AM and meet it when it arrives by 10 am

I would rather have my delivery in my hand then have the box bumping around in a truck> to my door.

If the individual/business will not ship this way - I buy from someone else

I had a frog sent to my door (once) via UPS. It went ok - but I would NEVER do it again.

fedex hub - only - for me

Most often- (breeders I have purchased from- anyway ) will refuse to send their frogs any other way...but to a fedex hub

We need to be QUITE clear when ordering regarding our delivery demands- it is imperative.
Regarding this breeder/company that sent the frogs on the 'wrong day' -- well it's inexcusable.
They should be held completely responsible for health issues they may have caused, including the vet bill !
I suppose 'mistakes' happen - but.........this is a biggy.
After all, they are in 'business' to move their frogs around in as safe a manner as possible.

Carlos is right! Sadly, you want everything ( re delivery plans) in an email ( with a tracking # immediately after the delivery took place) , so there are no ' he said, she said' after a mistake. I believe speaking to a breeder personally ,as well, is a great way to get a feel for how they take care of their animals.

I am not a breeder...I do have offspring...If I were to mail them ....delivery to a fedex hub would be the ONLY way...otherwise.............well .......... they don't go !

I actually didn't call them, they called me which I was not happy about. I despise talking on the phone and prefer email. I have asbergers so talking on the phone is awkward and I didn't know how to tell the lady that I only wanted to communicate through email. If anyone wants to know who the company is feel free to PM me, they advertise here a lot so I don't want to publicly out them and then have angry people emailing me. They have yet to respond to my email so I guess they are just going to pretend this never happened. The frogs seem okay, although the Tanzanian dwarf eats kinda weird.