Bad shipping by popular seller-What would you do??
I put this here since it involves two baby pixies. I ordered one baby Giant African pixie and one baby Dwarf Tanzanian pixie. They were supposed to be shipped out next wednesday on December 11 for arrival on December 12, this was decided and confirmed during a phone call. This did not happen, I came home today at 5:30pm to find a box containing the two pixies and two cases of feeder roaches. The packing was horrible! I opened the box in a mild panic to find a heat pack sitting ON the baby giant pixie and two more heat packs free floating in the box wrapped in brown paper bags! I havent been home all day and was not informed that they would be shipping my frogs out today. I had ordered other things from them and when I got the conformation shipping email I thought it was for the cages, feeders or heat mat I ordered. I am so angry right now and will never be giving this company my business again! I did get a photo of the box after opening, I wasnt expecting the frogs so I never thought to video record and when I saw there were frogs I took them out quickly in a panic hoping they werent dead! They are both alive, but the tanzanian dwarf is sluggish which worries me greatly!
My questions now are: Should I email the company and express my displeasure? Should I take this to the faunaclassifieds BOI as a warning? This has never happened to me before so i'm unsure what to do. I included a general picture of the packing with the two cases of feeder roaches still in there and the heat packs as well as the two frogs.
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