I would try a nice 80'F (lukewarm) dechlorinated water soak with a few drops of honey in it for 15-20 minutes, followed by a plain dechlorinated water soak to rinse off the honey residue. It helps them to pass their feces.
Moss...I would avoid moss for this very reason. Being they are aggressive eaters which lunge quickly at their food, they can accidentally ingest the moss, which can cause impaction. The safest substrates are coconut fiber (not husk), plain plantation soil, moist paper towels, and a few people I know use safe matts.
Good luck with the soak and please let us know how he does.





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