I have also had a couple bad experiences with this site. The way their site is set up makes them look very professional but this is very misleading. First i ordered a few hundred dubias from them i received them in the mail after 3 days of ordering, when i opened the box they all came rushing out all over the place. granted dubia are very slow but when you have hundreds running in every direction it is not a good surprise especially when you are new to breeding roaches and had second thoughts about roaches to begin with. they used no containers they just put them all in a box with a few peaces of torn up cardboard then along with roach chow and water crystals which they charged 10 times the price of what the items where even worth. anyways they just threw these items in the box of loose roaches as well which in shipping crushed many of them. But despite my better instincts i order a smooth sided toad from them a few weeks later. it arrived skinny and none active. it wouldnt eat or hop around it was extremely malnourished. Keep in mind this toad was overnighted, so when i ordered it i received it the very next day which tells anyone with a brain that they sent this toad in this condition. It died less then two days later. smooth sided toads are not cheap either. I emailed them and they said that there was nothing they could do because it arrived alive and i didn't send a pic when it arrived. not to mention they where some what rude in the email. I also posted a bad review on their site and just like what they did to CJ, they deleted it with in an hour of me posting. One more thing i would like to add is that they have cane toad listed and a marine toad listed on there site at different prices. Cane toad and marine toad are the exact same species. So what would be the reason behind having these listed as two different species at different prices? It may be because they are different sizes but when they list them under different names kinda hints that they do not know much about this species. I emailed them to ask this very question and i never got a response. after reading CJs post i am not a bit surprised that they pulled this stunt. I just hope that people on this forum read this and don't make the same mistakes i did.