www.backwaterreptiles.com

[Truffs1178]

I have watched lots of reviews about that place and from the sound of things it ain't good.

[CJ PELCHER]

After posting the same review on their facebook page. I received an email from "FRANK" someone who i haven't been working with in this company.

EMAIL IS READ AS FOLLOWS:

Hi Cory,


Admittedly I did mis-read your e-mail...I thought you said, in all caps, that they had to be "PERFECT" and "FAT." Whenever a customer demands perfection, they lose me. Meaning, I can't help them, because no animal is perfect, you can always find an imperfection somewhere. You apparently took my response very hard and very personally, which wasn't my intention.


Regardless, your post on our Facebook page has been deleted, and if I ever hear of a negative review from you, without having ever ordered--you can expect the same ten-fold for the immature way in which you're acting. You have my word on that.


Grow up.

Frank
Backwater Reptiles
Fax: (512) 646-3194qu
Like us on Facebook

I dont like that fact that there was not an apology made. Im not sure but only Sam has been the one I have been talking to. NOT FRANK. Have I been working with FRANK or SAM? So apparently posting a not so good review of their customer service makes me IMATURE. THis seems really fishy to me now. My review on their facebook page was the exact same one as on here. *COPY AND PASTE* Apparently they demand a purchase from their company to make reviews about them ONLY. Although that is an avenue you can take for a review, it can also be made by customer service which is the one I made.
Based on the response to this email, ill still not sure if Ill be working with them now that they are letting me do service with them.

[N3XU5]

After posting the same review on their facebook page. I received an email from "FRANK" someone who i haven't been working with in this company.

EMAIL IS READ AS FOLLOWS:

Hi Cory,


Admittedly I did mis-read your e-mail...I thought you said, in all caps, that they had to be "PERFECT" and "FAT." Whenever a customer demands perfection, they lose me. Meaning, I can't help them, because no animal is perfect, you can always find an imperfection somewhere. You apparently took my response very hard and very personally, which wasn't my intention.


Regardless, your post on our Facebook page has been deleted, and if I ever hear of a negative review from you, without having ever ordered--you can expect the same ten-fold for the immature way in which you're acting. You have my word on that.


Grow up.

Frank
Backwater Reptiles
Fax: (512) 646-3194qu
Like us on Facebook

I dont like that fact that there was not an apology made. Im not sure but only Sam has been the one I have been talking to. NOT FRANK. Have I been working with FRANK or SAM? So apparently posting a not so good review of their customer service makes me IMATURE. THis seems really fishy to me now. My review on their facebook page was the exact same one as on here. *COPY AND PASTE* Apparently they demand a purchase from their company to make reviews about them ONLY. Although that is an avenue you can take for a review, it can also be made by customer service which is the one I made.
Based on the response to this email, ill still not sure if Ill be working with them now that they are letting me do service with them.

They told you to grow up!? Backwater reptiles obviously needs to get out of the reptile/amphibian business, and grow up.