Hello, i would like to read what you think...

[flybyferns]

Hello
I went to check on my frogs this morning, just to find my red eye tree
frog belly up in her terrarium. I bought her on august 25 from a so-called
reputable reptile store.
I had three, one grey tree frog, one green tree frog
and the late red eye tree frog. All bought at different places.
Well I called
the store and spoke to an employee. She asked me the general questions,
regarding diet, temperatures and any noticeable signs of strange behavior.
I
explained that I noticed she was sleeping during the day from day one, but being
that they are nocturnal creatures, and did check on them in the middle of the
night and she was awake, I found it to be natural. I was offering small
crickets; she didn’t eat in front of me.
I was planning a visit to the vets
this Friday. But she jumped ahead of me.
The store where I bought the frog
“conveniently” said to me they have a policy against chameleons and frogs, where
they don’t guarantee due to the risk.
The frogs apparently came from
Nicaragua and were WC; this was not explained to me.
I consider myself a
reasonable guy and expected an offer to replace the deceased, but instead I was
declined, I ask for management and instead they offered me a “discount” for a
future purchase.
What do you think?

I am so, so sorry you lost your red eye. That's so sad.
It's a terrible thing to have to go through

I want to pass along the best possible advise....moving forward
I believe this is more about what to do now then wonder if you should be given a credit.

May I
1) I believe it is the responsibility of the person buying the pet to ask all of these questions prior to the purchase.
2)Preparation ahead of time for the purchase of a frog, is critical.

This includes the knowledge of the frog being WC.
They should have told you that the red eye was wild caught; because:
- Wild caught frogs have more difficulty acclimating - this can take months.
-they ALWAYS need to have fecal samples done by a vet as they typically have parasites
-when purchased they are extremely stressed

ALL newly acquired frogs need to be but into separate quarantine tanks for a minimum of 30 days.
I would do this - now - as there is a chance there is some kind of contamination transferred to the others
If they are housed together. Different species should not be mixed.
May I recommend that you get a fecal sample tested on both of your remaining frogs.
Make sure the vet knows you had a "WC" red eye - even if they were not in the same tank
Separate them ( forever) if they have been housed together.

The tank the red eye tree frog was in needs to be sterilized. A FF search will find you directions on how to do this.
I would use the bleach method. Rinse, rinse, and rinse again with de-chlorinatored water.
Throw away, sterilize or bake all decorations. Do not re-use any substrate.

Tree frogs require having, some basic supplies on had at all times.
Quarantine /hospital set up
http://www.frogforum.net/general-dis...uarantine.html
medication/supplies
http://www.frogforum.net/tree-frogs/...-supplies.html

Again, I'm so sorry for you loss.
Please let us know if you need any additional help for your 2 babies
Lynn

[Yak]

Thank you for your advice, I am taking all things into consideration. Regards,