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Thread: Www.floridaherps.com please avoid!!!

  1. #1
    verb408
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    Default Www.floridaherps.com please avoid!!!

    I received my frogs today from www.FloridaHerps.com and I'm pissed off. No refund or replacement because frogs are not guaranteed. Meaning if they want they can send you already dead frogs or very unhealthy frogs

    Pictures speak louder than words so here you go. These photos were taken not even 30 mins after I received my package from FedEx

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  3. #2
    demon amphibians
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    Default Re: Www.floridaherps.com please avoid!!!

    How long did it take the shipment to arrive after being sent? That is just ridiculous. If i were you i would call the better business bureau. That is just bad business.

  4. #3
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    Not even 24 Hours

    FedEx tracking number so you can tell nothing has been altered

    558121838061

    Date/Time Activity Location
    -

    3/19/2013 - Tuesday
    10:28 am Delivered SANTA CLARA, CA
    8:18 am On FedEx vehicle for delivery SUNNYVALE, CA
    8:04 am At local FedEx facility SUNNYVALE, CA
    7:35 am Delivery exception SUNNYVALE, CA
    Package at station, arrived after courier dispatch
    6:20 am Departed FedEx location OAKLAND, CA
    5:20 am Arrived at FedEx location OAKLAND, CA
    3:02 am Departed FedEx location MEMPHIS, TN
    -

    3/18/2013 - Monday
    11:09 pm Arrived at FedEx location MEMPHIS, TN
    8:19 pm Left FedEx origin facility MIRAMAR, FL
    5:04 pm Picked up MIRAMAR, FL
    4:01 pm Shipment information sent to FedEx

  5. #4
    Super Moderator Heatheranne's Avatar
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    Default Www.floridaherps.com please avoid!!!

    This is very sad . I am sorry for your loss and for the poor little frogs.
    https://m.facebook.com/photo.php?fbid=10203589094112277&id=1363241107&set =a.1434844115446.2055312.1363241107&source=11&ref= bookmark

  6. #5
    Super Moderator flybyferns's Avatar
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    Default Re: Www.floridaherps.com please avoid!!!

    Terrible......just terrible
    They should step up to the plate and give a refund despite their "policy".
    Lynn
    Current Collection
    Dendrobates leucomelas - standard morph
    Dendrobates auratus “Costa Rican Green Black"
    Dendrobates auratus "Pena Blanca"
    Dendrobates tinctorius “New River”
    Dendrobates tinctorius "Green Sipaliwini"
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    Dendrobates tinctorius "French Guiana Dwarf Cobalt"

    Phyllobates terribilis “Mint”
    Phyllobates terribilis "Orange"
    Phyllobates bicolor "Uraba"

    Oophaga pumilio "Black Jeans"
    Oophaga pumilio "Isla Popa"
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    Oophaga pumilio "Rio Colubre"
    Oophaga pumilio "Red Frog Beach”
    Oophaga pumilio "Rio Branco"
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    Oophaga pumilio "El Dorado"
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    Oophaga “Vicentei” (blue)

    Oophaga sylvatica "Paru"
    Oophaga sylvatica "Pata Blanca"
    Oophaga histrionica “Redhead”
    Oophaga histrionica "Blue"
    Oophaga lehmanni "Red"
    Oophaga histrionica "Tado"

    Ranitomeya variabilis "Southern"
    Ranitomeya imitator "Varadero"
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  7. #6
    100+ Post Member Bruce's Avatar
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    Default Www.floridaherps.com please avoid!!!

    This is just sick... I would check into some kind of animal safety/wellbeing authority and see if you can't get this place audited. This is sheer neglect!

  8. #7
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    I am now filing a complaint with them to BBB

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  10. #8
    100+ Post Member tinkgirl77's Avatar
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    Default Re: Www.floridaherps.com please avoid!!!

    I'm glad you're filling the complaint. These people need to be dealt with. How horrible.

    .:* Lisa *:.
    laissez le bon temps roulet! :-)

    1.2.2 Agalychnis calidryas - Felix Felicis, Wall-E,Eva, Mike & Sull
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  11. #9

    Default Re: Www.floridaherps.com please avoid!!!

    i hate to play the part of the ***hole here, but why in the world would you order frogs from a company KNOWING that they do not guarantee them? even the very first testimonial on the page would have been enough to warn me off. that person stated they ordered 2 and 1 only lived one day. and due to their policy a replacement is not an option.

    as far as filing a complaint with BBB, you unfortunately have no grounds for a complaint. i have had many dealing with the BBB and they will take your complaint, contact the company and the company will respond as they did to you. this is our policy, the customer checked off that they understood that and it is what it is. then the complaint will be dropped. i have been there.

    i do feel bad for you and the frogs, and they almost certainly sent you frogs in substandard condition, but you did agree to their terms and policies when you placed the order. all you can really do is try to get your remaining frog healthy and take it as a lesson learned.

    like i said, i am sorry that you feel wronged by the company, and you most certainly were. i hope your frog gets well soon, and with Heather and Lynn's help, i am sure it will.
    1.0.0 Oophaga Pumilio 'Black Jeans'
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    0.0.5 Dendrobates Leucomelas
    0.0.2 Dendrobates Tinctorius 'Powder Blue'
    0.0.2 Ranitomeya Variabilis 'southern'
    0.0.3 Epipedobates Anthonyi 'zarayunga'
    1.2.0 Phyllobates bicolor
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  12. #10
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    I do understand their policy but sending unhealthy animals and using that policy to rip people off is mind-blowing.

  13. #11
    Moderator Lija's Avatar
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    Default Re: Www.floridaherps.com please avoid!!!

    one thing you can do and doing it right now besides trying to save a froggy. you are letting people know with whom they better NOT to deal with. and i would place testimony on their website too, just like that other person did.
    and for the frog sake, i think it has a better chances of survival now with you then it would with those horrible people.
    Save one animal and it doesn't change the world, but it surely changes the world for that one animal!

  14. #12
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    I just wrote a review on their site and it's pending approval, so it's safe to assume it will not be posted.

  15. #13
    100+ Post Member Sasha's Avatar
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    Default Re: Www.floridaherps.com please avoid!!!

    It's sick that a company can legally send a live animal in a box from Florida all the way to California. How does a frog show up with part of it's front foot missing? They had to have known when they shipped it that there was a problem with it. For them not to guarantee frogs makes me think that they know there is something wrong with them.
    4.1.0White's Green Tree Frog (OliveR, Shrek, Skitter,Frankie,Storm)
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  16. #14
    Super Moderator Heatheranne's Avatar
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    Default Www.floridaherps.com please avoid!!!

    I have been pondering this...this is only a guess, but I am wondering if his toe was injured as they tried to get him into the container. I am wondering what the other red areas on his underside and axilla are?

    At this point lets get this little healed up. He is still beautiful and deserves a good fighting chance.

    If you do not have a local herp vet, there is a vet that helps via phone and email. Let me know if you need his information.
    https://m.facebook.com/photo.php?fbid=10203589094112277&id=1363241107&set =a.1434844115446.2055312.1363241107&source=11&ref= bookmark

  17. #15
    100+ Post Member Sasha's Avatar
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    Default Re: Www.floridaherps.com please avoid!!!

    Quote Originally Posted by Heatheranne View Post
    I have been pondering this...this is only a guess, but I am wondering if his toe was injured as they tried to get him into the container.
    I was thinking that too Heather. Considering what toe it is, it's possible they could have caught it with the lid as they were putting him in. The top of the container looks clean in the picture though, if something happened while they were putting him in there should be a sign.
    4.1.0White's Green Tree Frog (OliveR, Shrek, Skitter,Frankie,Storm)
    0.3.0 Cats (Isis, Cleo, Sasha)
    1.1.0 Bearded Dragon (Dexter,my girl)(Luci, my boy)

  18. #16
    Super Moderator Heatheranne's Avatar
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    Default Www.floridaherps.com please avoid!!!

    I think so too. I didn't want to ask because it makes me sad, but I was thinking if the lost piece of tissue was in the cup we'd know .
    https://m.facebook.com/photo.php?fbid=10203589094112277&id=1363241107&set =a.1434844115446.2055312.1363241107&source=11&ref= bookmark

  19. #17
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    I did notice that the moist sponge in the container had red pulpy matter on it. Maybe it could have been flesh I'm not sure. Just the thought of his finger getting caught by the lid and him trying to rip it free or it being torn free from shipping is disturbing.

    On a good note, he was crawling on my hand when I transferred him to his make shift quarantine tank. I placed him on the bottom but a minute later he jumped and positioned himself as far up as possible on the wall. Not sure if that would make any difference but I've read that it's better than if he was resting on the bottom. I also put two gut-loaded crickets for him. I hope he at least eats one when I wake up in the morning.

  20. #18
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    Florida Herps, Inc Quotes from facebook

    "Now you ***** on Facebook, Froggie Forums and even tried a BBB Claim."

    "But ***** to us, write us emails or call us - don't have friends from your Frog Forum come here and flat out lie that they are the ones that bought them"

    I love how this company deals with customers after they collected payment.

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  21. #19
    NatureLady
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    Default Re: Www.floridaherps.com please avoid!!!

    Wow...their FB post makes me want to friend the page just so I can bash this!!!

  22. #20
    verb408
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    Default Re: Www.floridaherps.com please avoid!!!

    It keeps getting better.

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