sorry Lisa, but i'm with steve here. if someone is going to claim they ship dead frogs, i personally would like to see the proof. we all know there is a difference between shipping a dead frog and receiving a dead frog.

that said, i don't approve how the company handled the situation. but i do understand their actions. i have been in their shoes (customer received d.o.a. animals), and it sucks to say "sorry, our policy is our policy", but it does happen quite often when shipping live animals. i guess it's one of those "walk a mile in their shoes" situation. again, i don't approve of the way they handled the aftermath, but if it was my company, the original response would have been the same, sorry no replacement, no refund. it sucks, but it is business. although, i would have replaced the injured frog.