Www.floridaherps.com please avoid!!!

[CJ PELCHER]

I already wrote to this company with my government signed and traced email.. they will be getting alot of attention from some people they wish didnt hear this....
Verb... best of luck to you with your new frogs from joshsfrogs.com =) Please take this experience you have gained and stick with Frogforum.net and post everything you have learned to all the newbies...catch them before floridaherps catches them. =) I will do the same just for you and the sake of all the frogs in the word =)

[verb408]

I will tell everyone of my experience with this company. Thank you so much CJ and others for the continued support. I've already filed a claim with P.E.T.A, hopefully they do an investigation of the animals under their care. I'll definitely stick with Frogforum and with Josh's Frogs. They are the only company I can trust with online dealings being that they have a store front and attend numerous reptile events.

[arielgasca420]

It is sad that a company would rather advertise an unhappy customer than fix their honest mistake. I am sorry you had to go through this.

[verb408]

RECEIVE BUSINESS RESPONSE :
We do not have a warranty of any kind on Frogs.
This customer knew that as he explained in this complaint and ordered anyways. I am sorry they didn't make it, but again we sell them as is and have no warranty. This is our choice and we sure didn't force this customer to place his order.
Now we would have worked with this customer had he not #1, Had his friends post nasty lies on our Facebook Page, #2, Post lies himself on our Facebook page (again just saying that we are failing to stand behind our warranty - which clear states we have no warranty for frogs) and #3 didn't post more lies online forums. He never bothered to complain directly to us, just social media and forums. Strange way to try and get help, but that's okay.
We will not be issuing a refund or credit in this case.
Thank you,
Dr. William Thompson, DVM, DVS

My response back. lol


This is very unsatisfactory on how this company deals and handles its business. I put my trust with Dr. William Thompson being that he is a Doctor of Veterinary Medicine and he would know the signs of an unhealthy frog. I am no way a Dr. or a Veterinarian but only a frog enthusiast, I know from doing my own research what an unhealthy frog is and the visual signs a frog will have indicating that it may host parasites or have a bacterial infection. I’m having no clue on why they would send me a frog that has a freshly amputated finger and visual signs of parasites and a bacterial infection; it nowhere states that I would receive a frog in this condition.

The first thing I did was call this business and leave a message specifying them to call me back, I have also politely e-mailed them concerning the condition of my order. I did not receive a call back but I received an e-mail and nowhere in this e-mail gave me an indication that they will work with me.

You can look the post I’ve made on www.frogforum.com with this link http://www.frogforum.net/testimonials/22000-www-floridaherps-com-please-avoid.html i have never told anyone to post on this companies Facebook on my regard, so I’m assuming this company is feeding you lies in order to blame shift.

What lie am I posting? I have only posted my thoughts and opinion in which I am allowed to do according to the First Amendment, I’m sure this company is illegally punishing me because I am exercising my First Amendment.

I’m expecting a refund because I did not order a frog that has a freshly amputated finger and is a clear host of parasites and bacterial infections. It does not say that anywhere in their website that I may receive a frog in this condition, I have to assume the dead on arrival frog was in equal or less health as the unhealthy one. In my honest opinion I believe this company is a fraud and is sending out unhealthy animals to scam customers knowing they have a zero warrantee on frogs.

Attached are the photos of the frogs I received. You can clearly see it is very unhealthy.

Respectfully,
Christopher G U.S.M.C Veteran