i hate to play the part of the ***hole here, but why in the world would you order frogs from a company KNOWING that they do not guarantee them? even the very first testimonial on the page would have been enough to warn me off. that person stated they ordered 2 and 1 only lived one day. and due to their policy a replacement is not an option.

as far as filing a complaint with BBB, you unfortunately have no grounds for a complaint. i have had many dealing with the BBB and they will take your complaint, contact the company and the company will respond as they did to you. this is our policy, the customer checked off that they understood that and it is what it is. then the complaint will be dropped. i have been there.

i do feel bad for you and the frogs, and they almost certainly sent you frogs in substandard condition, but you did agree to their terms and policies when you placed the order. all you can really do is try to get your remaining frog healthy and take it as a lesson learned.

like i said, i am sorry that you feel wronged by the company, and you most certainly were. i hope your frog gets well soon, and with Heather and Lynn's help, i am sure it will.