Www.floridaherps.com please avoid!!!

[tinkgirl77]

I'm glad you're filling the complaint. These people need to be dealt with. How horrible.

.:* Lisa *:.
laissez le bon temps roulet! :-)

[deranged chipmunk]

i hate to play the part of the ***hole here, but why in the world would you order frogs from a company KNOWING that they do not guarantee them? even the very first testimonial on the page would have been enough to warn me off. that person stated they ordered 2 and 1 only lived one day. and due to their policy a replacement is not an option.

as far as filing a complaint with BBB, you unfortunately have no grounds for a complaint. i have had many dealing with the BBB and they will take your complaint, contact the company and the company will respond as they did to you. this is our policy, the customer checked off that they understood that and it is what it is. then the complaint will be dropped. i have been there.

i do feel bad for you and the frogs, and they almost certainly sent you frogs in substandard condition, but you did agree to their terms and policies when you placed the order. all you can really do is try to get your remaining frog healthy and take it as a lesson learned.

like i said, i am sorry that you feel wronged by the company, and you most certainly were. i hope your frog gets well soon, and with Heather and Lynn's help, i am sure it will.

[verb408]

I do understand their policy but sending unhealthy animals and using that policy to rip people off is mind-blowing.

[Lija]

one thing you can do and doing it right now besides trying to save a froggy. you are letting people know with whom they better NOT to deal with. and i would place testimony on their website too, just like that other person did.
and for the frog sake, i think it has a better chances of survival now with you then it would with those horrible people.

[verb408]

I just wrote a review on their site and it's pending approval, so it's safe to assume it will not be posted.

[Sasha]

It's sick that a company can legally send a live animal in a box from Florida all the way to California. How does a frog show up with part of it's front foot missing? They had to have known when they shipped it that there was a problem with it. For them not to guarantee frogs makes me think that they know there is something wrong with them.

[UncleChester]

Christopher, thanks for sharing this unpleasant experience. Please continue to document your correspondences and record them here for posterity.

A search for "florida herps reviews" turns up many other stories of peoples experience in ordering from them. Whenever dealing with a new company over the internet it's hard to stress how important it is to seek independent 3rd party accounts of how they do business. Yours will add to the overall story.

It's a little distressing that they've been deleting things off their Facebook page, and good that you've recorded it here so people can judge for themselves. How a company deals with problems is often the best indicator of how they do business.

I do have to agree with Bill though- a company that advertises no warranty can be expected to provide no warranty.