Www.floridaherps.com please avoid!!!

[Heatheranne]

Wow...their FB post makes me want to friend the page just so I can bash this!!!

I wrote a comment. They just deleted it from their page.

[Lija]

found this, sharing
Florida Herps INC.. (PLEASE READ)

apparently it is just company's mentality and way of doing business, frogs or reptiles doesn't matter.
PLEASE whoever is reading this, NEVER DEAL with that company, ever.
I'm going to share these stories with canadian wholesalers, so they be aware as well if they don't know already.

[fox403]

It's a funny area getting phibs by post they said there terms and if all the frogs they sent out turned out this way they be shut down but in the same token why a company would post such delicate frogs is beyond me

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[Lija]

fox, it is ok to ship frogs, people do that all the time, but frogs have to be healthy and proper packed. In that case they are hiding behind their policy to ship sick frogs and possibly even dead. Buying over internet has it's risks, that is why it is important to buy only from those who you can trust and that company is not the one to be trusted with frogs and apparently reptiles as well.

[fox403]

So is this a small company? And r.e.t.f ok shipping over these distances? What's the company got to gain shipping a few sick frogs to get such a bad reputation?

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[Sasha]

The thing I found funny was back in December they posted a warning on FB about weather. They said they don't guarantee FROGS when the weather in your area drops down into the 40's so take that into consideration when ordering. Why post a warning like that...just don't ship them.

[verb408]

I did consider the weather, the temp for March 13, 2013 was 74 high / 49 low.

As for R.E.T.F being shipped long distance. I ordered 2 R.E.T.F from a well known reputable company and both of the frogs survived the trip and was in excellent condition, the trip was from Owosso, MI to Santa Clara, CA. (63 high / 45 low)
So the frogs survived the trip being that it was colder. So in my opinion weather is ruled out and only possibility is sending sick unhealthy frogs.

I think they deleted the post I made about my situation on their facebook, they said they'll leave it up to show how good of a company they are. lol

[CJ PELCHER]

THIS IS NO JOKE PEOPLE... After doing further research they do ship dead frogs... and their worst conditioned ones as well.... STEAR CLEAR!!!

[sschind]

THIS IS NO JOKE PEOPLE... After doing further research they do ship dead frogs... and their worst conditioned ones as well.... STEAR CLEAR!!!

Care to share some of your research? Comments like those you made without evidence to back it up are not helpful.

[deranged chipmunk]

THIS IS NO JOKE PEOPLE... After doing further research they do ship dead frogs... and their worst conditioned ones as well.... STEAR CLEAR!!!

this was your claim. i don't dispute the second frog was unhealthy. i also don't dispute that they ship unhealthy frogs. most people who import animals on a large scale do. you said they ship dead frogs. that is what steve and i asked for proof on. nothing more

[Heatheranne]

The thing I found funny was back in December they posted a warning on FB about weather. They said they don't guarantee FROGS when the weather in your area drops down into the 40's so take that into consideration when ordering. Why post a warning like that...just don't ship them.

I was thinking the same...why ship them in the winter if you have had more than rare deaths due to shipping? My other thought is are the packaged properly?

As a business, most would consider the deaths as a monetary loss. The "non" guarantee is their way of covering that. It keeps the profits coming In without monetary or product loss due to having to provide replacements or refunds.

Most smaller breeders and breeding companies are usually more careful on this aspect. The worst thing you can do is ruin your reputation as a breeder and seller. Your profits have a lot to do with word of mouth and sharing of good experiences through an agency. This is a shame for them. A good reputation is what builds the business and in turn brings in the money.

I wonder how their deliveries are in the warmer weather?

Oddly, other sites have shipped healthy frogs. It's really more about principle. I felt the way they reacted just showed they don't care...about the customer or the frogs.

[tinkgirl77]

He did do his research. This whole situation is terribly sad. Check it out. One frog was doa and the other was severely injured and died soon after.

http://www.frogforum.net/showthread.php?t=21998
Please Evaluate my R.E.T.F from my photos. I'm worried.

.:* Lisa *:.
laissez le bon temps roulet! :-)

[deranged chipmunk]

sorry Lisa, but i'm with steve here. if someone is going to claim they ship dead frogs, i personally would like to see the proof. we all know there is a difference between shipping a dead frog and receiving a dead frog.

that said, i don't approve how the company handled the situation. but i do understand their actions. i have been in their shoes (customer received d.o.a. animals), and it sucks to say "sorry, our policy is our policy", but it does happen quite often when shipping live animals. i guess it's one of those "walk a mile in their shoes" situation. again, i don't approve of the way they handled the aftermath, but if it was my company, the original response would have been the same, sorry no replacement, no refund. it sucks, but it is business. although, i would have replaced the injured frog.

[tinkgirl77]

I truly am a person that tries to see all sides. At the end of the day My heart breaks for the poor frogs. Despite the status of the doa frog, the injured frog should have been addressed. Just a terribly sad situation. Not trying to put blame on anyone. The little guy and owner didn't even have a chance to get medicine from a local vet or dr frye. Trying to be Switzerland, but at the end of the day 2 frogs died before they had a shot with their New owner. Sorry, just feel terrible about while thing. Not trying to cause a ruckus.

.:* Lisa *:.
laissez le bon temps roulet! :-)

[deranged chipmunk]

no ruckus. i believe sometimes passion clouds over reality. not necessarily a bad thing. i feel bad about the frogs as well, but i am also a realist and there's no room for emotions in business

[CJ PELCHER]

no ruckus. i believe sometimes passion clouds over reality. not necessarily a bad thing. i feel bad about the frogs as well, but i am also a realist and there's no room for emotions in business

IN response to this... I will dig back to wear i found it... i was reviewing the BBB cases that day and found it in some reviews somewhere on one of the linked websites. Ill find it again. NO problems!

[CJ PELCHER]

Ok the government comuters have blocked the website that i accessed it at... ill have to do it when i get home from work

[CJ PELCHER]

Going back to this... Florida Herps is run by a vet. Did you guys know that! DISPICABLE!

[CJ PELCHER]

ok i found it using my cell phone ... (had to step outside the building)...haha.. It was a review that accused them of shipping dead frogs...there were 2 reviews of the same nature...due to the nature of the website (although its a review) there is no proof it was the same person posting twice. ITs 50/50 on this... you can believe it or not if you want to say this ship dead or sick animals. ( I however do believe it.) The amount of light green spots on the frog coudlnt have developed overnight. (actually it was less than one full day looking at the times of shipment). I do believe this frog was sick prior to shipment. My mind will not change.