don't worry Crystal, i don't think anybody thinks you are a jerk or anything, just a person who let their emotions get away from them. i do agree with Brian though, on an open and public forum such as this, words should be thought about carefully before typed

you are correct, they are a despicable company. i saw many, many posts by them about complaints, and they are rude, harrassing and just down right crude. i, for one, would not be upset to see them go out of business, as i am sure many of people on here would agree.

as far as them selling and shipping frogs during the winter. it's not that they cannot warranty them, they won't. you have to understand, when companies import animals, whether it be frogs, shrimp, fish, reptiles, whatever, the main goal is turn around. and if they have customers willing to take the risk and have a frog shipped during winter, they see it as "oh well, you agreed to it and were willing to take the risk". when i sold and shipped shrimp, i only offered live arrival on over night delivery only. and then, i only offered a refund. no replacements. replacements are easier to deal with if you are breeding them, because well, you can make more and replacement really only costs your shipping costs. but when you import and you offer replacement, it costs the shipping plus the cost of whatever animal you are replacing. that is a sale you could have made to someone else. i know it sounds harsh, but it is the way things are done by some companies. and this is a small company, think of the numbers involved for a company like Petco.

i hope that explains a bit. selling live animals is a very big p.i.t.a. and there are very few companies out there who do it well. we are just fortunate that many of those that do it well are sponsors of this forum, and that is the first place any member here should shop