Please Evaluate my R.E.T.F from my photos. I'm worried.

[verb408]

This is their e-mail. sales@floridaherps.com

I'm now filing a animal cruelty complaint to P.E.T.A, hopefully they investigate the frogs living conditions. I'm sure they have many frogs that are in bad shape.

[CJ PELCHER]

This is their e-mail. sales@floridaherps.com

I'm now filing a animal cruelty complaint to P.E.T.A, hopefully they investigate the frogs living conditions. I'm sure they have many frogs that are in bad shape.

I am sending an email right now from my GOVERNMENT account.. Maybe that will put a bit of FIRE under there butt. TOTALY UNSAT!!!
How are joshs frogs doing right now...and hows the injured frog???? Keep us updated on 3 of their health status throughout the month! PLEASE KEEP THIS THREAD GOING!!!

[verb408]

Thank you everyone for your support. I really appreciate it.

Sadly to say the remaining frog from www.floridaherps.com did not make it. He passed over last night.

The two frogs from Josh's frogs seem healthy, they both have very consistent skin coloring (bright green) while they sleep during the day. However, they haven't eaten yet.

Temps are 78-80 degrees during the day and 70 degrees at night

Humidity is set at 70% day and night sometimes it spikes up to 78% for a few hours.

The only time I've handled them was to transfer them into their vivarium, other than that I haven't handled them.

Frogs are about 3 months old

I've read that they need some time to adjust so I'm not that worried yet. I know they are active at night because when I check on them in the morning they are on the same leaf but in a different position. One of them actually pooped on the wall of the vivarium.

Questions.

Can these frogs see the food bowl and water bowl when it is pitch black at night? or do they need some sort of very dull light?

How many days should I be worried about them not eating?

[tinkgirl77]

Verb, I'm so sorry you lost your lil injured guy. You gave him a fighting chance and I'm glad he spent his last days in a loving home. The other frogs just need time to adjust. Mine took a while. I covered the sides of enclosure which really helped. And made sure I was only cleaning/ feeding right before they woke up as to not disturb them. Lighting at night depends, my rescue likes his red nocturnal bulb bc he had one brie I got him but my ones I got from mike novy like pitch dark. Both eat extremely well. My rescue is starting to like the dark more. To supplement heat at night since I don't have a light on, I use a 50watt ceramic bulb on a zoomed hygrotherm regulator. My day temps are set to 80 and night to 75. Hope this helps.

.:* Lisa *:.
laissez le bon temps roulet! :-)

[CJ PELCHER]

Thank you everyone for your support. I really appreciate it.

Sadly to say the remaining frog from www.floridaherps.com did not make it. He passed over last night.

The two frogs from Josh's frogs seem healthy, they both have very consistent skin coloring (bright green) while they sleep during the day. However, they haven't eaten yet.

Temps are 78-80 degrees during the day and 70 degrees at night

Humidity is set at 70% day and night sometimes it spikes up to 78% for a few hours.

The only time I've handled them was to transfer them into their vivarium, other than that I haven't handled them.

Frogs are about 3 months old

I've read that they need some time to adjust so I'm not that worried yet. I know they are active at night because when I check on them in the morning they are on the same leaf but in a different position. One of them actually pooped on the wall of the vivarium.

Questions.

Can these frogs see the food bowl and water bowl when it is pitch black at night? or do they need some sort of very dull light?

How many days should I be worried about them not eating?

They dont need the light. They have great vision. However getting a moonlight bulb to make it easier for YOU to see them is just fine. I use a blue LED night light. As soon as i turn on the night light they start to chirp and get friskey! I dont go 4 days without giving them food. 7 days is when id start to worry about them not EATING if thats the case.

[verb408]

Sounds good, I've been changing the water bowl and adding crickets in their food bowl nightly. I have a moonlight bulb but I don't use it. I figure I'll turn it on when they are comfortably adjusted to their new home.

Does anybody know at what age do they become vocal?

Here is a link of red eyed tree frog calls.

Red Eyed Tree Frog

[Heatheranne]

I read the fb page. That was very impolite and unprofessional. I linked a comment, but they deleted it from their page. It only shows on my page now. It ended up stirring up a conversation. I always try to be tactful and pleasant, but when people act like it doesn't matter or they don't care, that is when I get angry.

This is very sad . I am glad your frog is at peace and no longer in pain.

What bothers me most is the uncaring attitude of handling them. Like they are disposable. A reputable breeder would not do such a thing. They should package and handle them carefully as with any living thing. They are sweet innocent animals, causing no harm to anyone.

This actually tears me up . I am very sorry for your loss and for the loss of the frogs.

I would tear the tank down, bleach what you can and toss the rest.

:'(

[verb408]

He's only been in quarantine since I got him.

Seriously they speak of the frog as it's a non living object. "We go through these like hotcakes."

These guys are in it strictly for the money.

I seriously think they have no idea on how to take care of these frogs or what an unhealthy one looks like, being that they sent me this poor frog.

LOL, I think they just deleted the conversation I had with them on Facebook.

[Heatheranne]

It should still show via your posts. Depending on how you feel about it you could click "share" in the right upper corner and it will make it possible for others to see it. Then you can choose for friends, friends of friends, or public as to who can view it.

At this point it's just sad .

[verb408]

RECEIVE BUSINESS RESPONSE :
We do not have a warranty of any kind on Frogs. This customer knew that as he explained in this complaint and ordered anyways. I am sorry they didn't make it, but again we sell them as is and have no warranty. This is our choice and we sure didn't force this customer to place his order.
Now we would have worked with this customer had he not #1, Had his friends post nasty lies on our Facebook Page, #2, Post lies himself on our Facebook page (again just saying that we are failing to stand behind our warranty - which clear states we have no warranty for frogs) and #3 didn't post more lies online forums. He never bothered to complain directly to us, just social media and forums. Strange way to try and get help, but that's okay.
We will not be issuing a refund or credit in this case.
Thank you,
Dr. William Thompson, DVM, DVS

My response back. lol


This is very unsatisfactory on how this company deals and handles its business. I put my trust with Dr. William Thompson being that he is a Doctor of Veterinary Medicine and he would know the signs of an unhealthy frog. I am no way a Dr. or a Veterinarian but only a frog enthusiast, I know from doing my own research what an unhealthy frog is and the visual signs a frog will have indicating that it may host parasites or have a bacterial infection. I’m having no clue on why they would send me a frog that has a freshly amputated finger and visual signs of parasites and a bacterial infection; it nowhere states that I would receive a frog in this condition.

The first thing I did was call this business and leave a message specifying them to call me back, I have also politely e-mailed them concerning the condition of my order. I did not receive a call back but I received an e-mail and nowhere in this e-mail gave me an indication that they will work with me.

You can look the post I’ve made on www.frogforum.com with this link http://www.frogforum.net/testimonial...ase-avoid.html i have never told anyone to post on this companies Facebook on my regard, so I’m assuming this company is feeding you lies in order to blame shift.

What lie am I posting? I have only posted my thoughts and opinion in which I am allowed to do according to the First Amendment, I’m sure this company is illegally punishing me because I am exercising my First Amendment.

I’m expecting a refund because I did not order a frog that has a freshly amputated finger and is a clear host of parasites and bacterial infections. It does not say that anywhere in their website that I may receive a frog in this condition, I have to assume the dead on arrival frog was in equal or less health as the unhealthy one. In my honest opinion I believe this company is a fraud and is sending out unhealthy animals to scam customers knowing they have a zero warrantee on frogs.

Attached are the photos of the frogs I received. You can clearly see it is very unhealthy.

Respectfully,
Christopher G U.S.M.C Veteran

[CJ PELCHER]

MY EMAIL TO THEM

To whom it may concern,
This is in response to one of my family members on the Frog Forum over a sale on 2 RETF’s. One of which was DOI and One with an amputated toe.
"I understand you are a business and trying to make money. However, as a red eye tree frog breeder and them being exotic animals the care for them is a bit more challenging than most frogs. How is it you sell an INJURED frog? I can understand the one that dies in travel. (stuff happens) But I don’t understand how you sell an injured one. (I’m pretty sure there is a law against that and I will be doing research to find out) The type of injury that that frog had (amputated toe) DOES NOT HAPPEN DURING SHIPMENT!!!. I am glad this person reported you to the BBB she had every right to despite your policies (which I read over thoroughly). ON a second note: I saw you commented that the RISKS were much higher and stating that the customer should be aware of the weather and the temperatures during shipment. As a retailer you are ALSO just as equally as GUILTY (IF NOT MORE) responsible for the death of that frog. It is in your business best interest to replace the dead frog a different time of year when it’s not so cold out -or- give the customer store credit. I know allot of people who want those frogs and they all come to be on advice on where to get them when I am not selling myself due to availability. If you want referrals to your company I would highly suggest doing what I proposed. Otherwise I will not refer ANYONE to your company from here on out for people who come to me nationally and internationally."
Respectively,

CJ Pelcher
Red-Eyed Leaf Frog Breeder & Sales
Company *UNDISCLOSED*
SAN DIEGO, CA.
V/R,
CJ PELCHER
Petty Officer, USN

[Heatheranne]

Very well written. I don't know that they have taken it to heart, but they know how you feel and they are aware of the poor business transaction on their part. I agree, there were no lies. Everything you wrote was true, sadly true. Their retaliation is to cover themselves. Though, if they'd have done good business they they wouldn't even have the email or posts to read or deal with in the first place.

[CJ PELCHER]

This was the company's response:

Who are you? We are not ever going to discuss another customer’s business with you or anyone. That is just plain dumb. Adults can speak and email for themselves. Its was this kind of **** that made us refuse to help your “family member” in the first place. He had “friends” posting and email rather then himself. Had he acted like a man and not had his forum buddies email us we would have gladly replaced the injured one, but not the DOA.

Have a great day you email address has been added to our blocked list.

Thank you for serving our country.

[verb408]

Their response to BBB towards my claim and my response to BBB dealing with my claim.

Great business ethics on their part cussing and insulting people via e-mail which can be documented and used against them.

They said I was demanding a refund or replacement, Does this sound demanding?
They also said I never contacted them, I've left an urgent voice mail requesting them to call me back and sent this e-mail after I opened the box. These guys are full of it. (btw they still yet haven't called me as I requested.)

"Hello, I just received my red eyed tree frogs from FedEx and I'm sad to say that I have 1 D.O.A and 1 frog with an amputated right hand. I did not expect to see this when I opened the box. Can you please call me, so that we can make arrangements for a replacement of my order."

[CJ PELCHER]

THe only reason i acted up was after i saw there WE ARE NOT GOING TO REPLACE IT ITS OUR POLICY! I wrote a second email them today as follows:

I mentioned my name in the email. The person you were dealing with was a female anyway. I’m not sure if you know about the frog forum but its where people who go for advice for new frogs and what do to in certain situations. We are not here to question how you operate and please don’t get that impression. We are just concerned about the injured frog with the amputated toe and the light green spots. (which did pass on 3 days later) =(. I do understand dead on arrival. Although there is possibility you shipped a dead RETF, I am not there to question you since I do know there is a possibility of death in overnight shipping. I am just looking for a slight justification to her being so discontent. I would rather have not have this person so discontent over your corporation and would like it if you could please send her a NEW and Healthy Red eye Tree Frog at the expense of your company. It’s very unfortunate to have lost 2 RETFs that she invested in and was so unlucky. She ended up ordering 2 days later from another corporation and posted photos of 2 very healthy frogs on the forum. I’m trying to prevent further negative attention to your corporation as I have seen enough already on the forum and YELP reviews. I’m getting to the point where I am going to give her one of my new babied RETF’s from my last brood just due the experience she went though through was just plain unprofessional and rude. Please understand even if you don’t agree with the situation that the customer is always right. (type of response you should have with a customer) It can help your company with future business although this last situation was very damaging. All in all is I want a resolution for both you and the customer. So can you PLEASE send her ONE new healthy Red eye Tree frog?

Thanks

Corey Pelcher
USN

[Gnag the nameless]

That's just disgusting. Absolutely disgusting.

Has anyone made a Facebook page warning people against this company? If we haven't, please do, and I'll support the page. In fact, I'm going to inform all my friends that FloridaHerps is a disrespectful, cruel, and monstrous company that is only in it for the money, and cares nothing for the animals they sell.

[guilletto]

Im not sure...im studying Vet (in Spain) and the light green spots seem to me Fungus...anyway, i think he should do antibiotherapy and anti fungus. In the next link of this forum i saw a good first aid medications. tomorrow im searching in Vademecum the suitable drug against fungus.
http://www.frogforum.net/tree-frogs/...-prepared.html

Where did you get this frog? He is sick . The amputation might be able to be healed with antibiotics. The light green spots appear to be a bacterial infection. I can't see the knees well, but he looks to either have injuries to them or infections. The red spots on his underside are not good . This is very sad to see. Do you know if he was wild caught or captive bred?

You should first contact the seller and notify them of his condition and provide photos. I would request a refund of your money.

Next, he needs a hospital tank. A ten gallon tank is easiest. Use only plain paper towels as substrate and only spring water or dechlorinated tap water. If I were you I'd boil the water and allow it to cool to room temp before using it to be sure to not introduce any bacteria into his tank. Use only this water for his water bowl also. Rinse and change his water in his water bowl daily. Change his paper towels daily also.

You'll need a vet to prescribe medications to heal all of the wounds. He needs systemic antibiotics and topical for the wounds. I would not delay in contacting a vet. Quick treatment can save him.

Wash your hands very well, rinse thoroughly, then either wear powder-free gloves or rinse your hands with the spring water or dechlorinated water. Be sure there are no lotions or perfumes on your hands when handling him. Never use hand sanitizer, it can burn them.

For today, while waiting to hear from a vet, very gently apply ORIGINAL plain neosporin to the foot, his back on the green spots, the dark areas on the knees and the red spots on his underbelly. Be sure to cover the toe area well. Using a rolling motion helps to goop the neo on. You don't need a lot, but try to cover it.

I am sorry he was delivered to you in this way . Poor little guy .

To reduce his stress, keep his tank in a calm and quiet area. Cover the back and 2 sides of the tank with something such as green paper. This helps them to feel safe. You'll want to minimize his stress to keep him healing.

[CJ PELCHER]

Sorry verb408 i thought you were a female please forgive me...

[CJ PELCHER]

That's just disgusting. Absolutely disgusting.

Has anyone made a Facebook page warning people against this company? If we haven't, please do, and I'll support the page. In fact, I'm going to inform all my friends that FloridaHerps is a disrespectful, cruel, and monstrous company that is only in it for the money, and cares nothing for the animals they sell.

We made a post in our TESTIMONIALS page on this website.

[verb408]

lol, I was just about to correct you on that.