Please Evaluate my R.E.T.F from my photos. I'm worried.

[verb408]

I haven't seen him eat yet, should I force feed him something? other than that he is a little active at night and sleeps all day at the top of his quarantine tank.

By the way I just received two frogs from Josh's Tree Frogs.

The dark one is now bright green.

[verb408]

So, I just went to check on the frog and guess who's awake and hanging out in the water pool?

[verb408]

It just keeps getting better.

[CJ PELCHER]

Is there a way i can get involved with this thread? I have a question to ask them. If not can you ask it for me and post the answer they reply with?

"I understand you are a business and trying to make money. However, as a red eye tree frog breeder and them being exotic animals the care for them is a bit more challenging than most frogs. How is it you sell an INJURED frog? I can understand the one that dies in travel. (stuff happens) But i dont understand how you sell an injured one. (Im pretty sure there is a law against that and i will be doing research to find out) The type of injury that that frog had (amputated toe) DOES NOT HAPPEN DURING SHIPMENT!!!. I am glad this person reported you to the BBB she had every right to despite your policys (which I read over thouroughly). ON a second note: I saw you commented that the RISKS were much higher and stating that the customer should be aware of the weather and the temperatures during shipment. As a retailer you are ALSO just as equally as GUILTY (IF NOT MORE) responsible for the death of that frog. It is in your business best interest to replace the dead frog a differnt time of year when its not so cold out -or- give the customer store credit. I know alot of people who want those frogs and they all come to be on advice on where to get them when i am not selling myself due to availability. If you want referrels to your company i would highly suggest doing what i proposed. Otherwise I will not refer ANYONE to your company from here on out for people who come to me nationaly and internationaly."
Respectively,

CJ Pelcher
RETF Breeder & Sales
Company *UNDISCLOSED*
SAN DIEGO, CA.

[verb408]

This is their e-mail. sales@floridaherps.com

I'm now filing a animal cruelty complaint to P.E.T.A, hopefully they investigate the frogs living conditions. I'm sure they have many frogs that are in bad shape.

[CJ PELCHER]

This is their e-mail. sales@floridaherps.com

I'm now filing a animal cruelty complaint to P.E.T.A, hopefully they investigate the frogs living conditions. I'm sure they have many frogs that are in bad shape.

I am sending an email right now from my GOVERNMENT account.. Maybe that will put a bit of FIRE under there butt. TOTALY UNSAT!!!
How are joshs frogs doing right now...and hows the injured frog???? Keep us updated on 3 of their health status throughout the month! PLEASE KEEP THIS THREAD GOING!!!

[yoshimi]

It just keeps getting better.

This is what you found? I could cry. Glad other frogs are doing well. The people who sold these should be put to sleep.

[deranged chipmunk]

The people who sold these should be put to sleep.

seriously? this is a sad, sad comment and for the first time, makes me embarrassed to be a member of any forum where someone would say that about another human. you can disagree with their business practices and ethics, but to say they should be euthanized? just sad.

[flybyferns]

I'm sure it has a metaphorical meaning; if you will .
I'm sure she did not meant it literally.

[yoshimi]

seriously? this is a sad, sad comment and for the first time, makes me embarrassed to be a member of any forum where someone would say that about another human. you can disagree with their business practices and ethics, but to say they should be euthanized? just sad.

Sorry, it was upsetting. Knee jerk reaction, but I'm not really a jerk.
I did go look at their fb page, and couldn't decide if the way they were talking to customers was the way they were or because they suffered a recent tragedy. They did state in Dec that their policy doesn't cover frogs, only reptiles, and they didn't want anyone getting a DOA christmas present. But if this happens enough to make a post and policy about, maybe they shouldn't be sold in the dead of winter. If you can't guarantee them, don't send them out knowing they probably won't make it. I think that's sadder than my dumb comment.

It really was a dumb comment and I really am sorry. Didn't mean to upset anybody else just because I was upset.

[verb408]

RECEIVE BUSINESS RESPONSE :
We do not have a warranty of any kind on Frogs. This customer knew that as he explained in this complaint and ordered anyways. I am sorry they didn't make it, but again we sell them as is and have no warranty. This is our choice and we sure didn't force this customer to place his order.
Now we would have worked with this customer had he not #1, Had his friends post nasty lies on our Facebook Page, #2, Post lies himself on our Facebook page (again just saying that we are failing to stand behind our warranty - which clear states we have no warranty for frogs) and #3 didn't post more lies online forums. He never bothered to complain directly to us, just social media and forums. Strange way to try and get help, but that's okay.
We will not be issuing a refund or credit in this case.
Thank you,
Dr. William Thompson, DVM, DVS

My response back. lol


This is very unsatisfactory on how this company deals and handles its business. I put my trust with Dr. William Thompson being that he is a Doctor of Veterinary Medicine and he would know the signs of an unhealthy frog. I am no way a Dr. or a Veterinarian but only a frog enthusiast, I know from doing my own research what an unhealthy frog is and the visual signs a frog will have indicating that it may host parasites or have a bacterial infection. I’m having no clue on why they would send me a frog that has a freshly amputated finger and visual signs of parasites and a bacterial infection; it nowhere states that I would receive a frog in this condition.

The first thing I did was call this business and leave a message specifying them to call me back, I have also politely e-mailed them concerning the condition of my order. I did not receive a call back but I received an e-mail and nowhere in this e-mail gave me an indication that they will work with me.

You can look the post I’ve made on www.frogforum.com with this link http://www.frogforum.net/testimonial...ase-avoid.html i have never told anyone to post on this companies Facebook on my regard, so I’m assuming this company is feeding you lies in order to blame shift.

What lie am I posting? I have only posted my thoughts and opinion in which I am allowed to do according to the First Amendment, I’m sure this company is illegally punishing me because I am exercising my First Amendment.

I’m expecting a refund because I did not order a frog that has a freshly amputated finger and is a clear host of parasites and bacterial infections. It does not say that anywhere in their website that I may receive a frog in this condition, I have to assume the dead on arrival frog was in equal or less health as the unhealthy one. In my honest opinion I believe this company is a fraud and is sending out unhealthy animals to scam customers knowing they have a zero warrantee on frogs.

Attached are the photos of the frogs I received. You can clearly see it is very unhealthy.

Respectfully,
Christopher G U.S.M.C Veteran

[CJ PELCHER]

MY EMAIL TO THEM

To whom it may concern,
This is in response to one of my family members on the Frog Forum over a sale on 2 RETF’s. One of which was DOI and One with an amputated toe.
"I understand you are a business and trying to make money. However, as a red eye tree frog breeder and them being exotic animals the care for them is a bit more challenging than most frogs. How is it you sell an INJURED frog? I can understand the one that dies in travel. (stuff happens) But I don’t understand how you sell an injured one. (I’m pretty sure there is a law against that and I will be doing research to find out) The type of injury that that frog had (amputated toe) DOES NOT HAPPEN DURING SHIPMENT!!!. I am glad this person reported you to the BBB she had every right to despite your policies (which I read over thoroughly). ON a second note: I saw you commented that the RISKS were much higher and stating that the customer should be aware of the weather and the temperatures during shipment. As a retailer you are ALSO just as equally as GUILTY (IF NOT MORE) responsible for the death of that frog. It is in your business best interest to replace the dead frog a different time of year when it’s not so cold out -or- give the customer store credit. I know allot of people who want those frogs and they all come to be on advice on where to get them when I am not selling myself due to availability. If you want referrals to your company I would highly suggest doing what I proposed. Otherwise I will not refer ANYONE to your company from here on out for people who come to me nationally and internationally."
Respectively,

CJ Pelcher
Red-Eyed Leaf Frog Breeder & Sales
Company *UNDISCLOSED*
SAN DIEGO, CA.
V/R,
CJ PELCHER
Petty Officer, USN

[CJ PELCHER]

This was the company's response:

Who are you? We are not ever going to discuss another customer’s business with you or anyone. That is just plain dumb. Adults can speak and email for themselves. Its was this kind of **** that made us refuse to help your “family member” in the first place. He had “friends” posting and email rather then himself. Had he acted like a man and not had his forum buddies email us we would have gladly replaced the injured one, but not the DOA.

Have a great day you email address has been added to our blocked list.

Thank you for serving our country.

[verb408]

Their response to BBB towards my claim and my response to BBB dealing with my claim.

Great business ethics on their part cussing and insulting people via e-mail which can be documented and used against them.

They said I was demanding a refund or replacement, Does this sound demanding?
They also said I never contacted them, I've left an urgent voice mail requesting them to call me back and sent this e-mail after I opened the box. These guys are full of it. (btw they still yet haven't called me as I requested.)

"Hello, I just received my red eyed tree frogs from FedEx and I'm sad to say that I have 1 D.O.A and 1 frog with an amputated right hand. I did not expect to see this when I opened the box. Can you please call me, so that we can make arrangements for a replacement of my order."

[CJ PELCHER]

THe only reason i acted up was after i saw there WE ARE NOT GOING TO REPLACE IT ITS OUR POLICY! I wrote a second email them today as follows:

I mentioned my name in the email. The person you were dealing with was a female anyway. I’m not sure if you know about the frog forum but its where people who go for advice for new frogs and what do to in certain situations. We are not here to question how you operate and please don’t get that impression. We are just concerned about the injured frog with the amputated toe and the light green spots. (which did pass on 3 days later) =(. I do understand dead on arrival. Although there is possibility you shipped a dead RETF, I am not there to question you since I do know there is a possibility of death in overnight shipping. I am just looking for a slight justification to her being so discontent. I would rather have not have this person so discontent over your corporation and would like it if you could please send her a NEW and Healthy Red eye Tree Frog at the expense of your company. It’s very unfortunate to have lost 2 RETFs that she invested in and was so unlucky. She ended up ordering 2 days later from another corporation and posted photos of 2 very healthy frogs on the forum. I’m trying to prevent further negative attention to your corporation as I have seen enough already on the forum and YELP reviews. I’m getting to the point where I am going to give her one of my new babied RETF’s from my last brood just due the experience she went though through was just plain unprofessional and rude. Please understand even if you don’t agree with the situation that the customer is always right. (type of response you should have with a customer) It can help your company with future business although this last situation was very damaging. All in all is I want a resolution for both you and the customer. So can you PLEASE send her ONE new healthy Red eye Tree frog?

Thanks

Corey Pelcher
USN

[Gnag the nameless]

That's just disgusting. Absolutely disgusting.

Has anyone made a Facebook page warning people against this company? If we haven't, please do, and I'll support the page. In fact, I'm going to inform all my friends that FloridaHerps is a disrespectful, cruel, and monstrous company that is only in it for the money, and cares nothing for the animals they sell.

[Heatheranne]

Very pretty! Be sure to keep your injured frog separate from the new frogs.

No, let him try a bit more. How does his hand look? Does he still have the light green spots? And red underbelly spots?

[purpleturtle89]

very nice im sure once they settle in his colours will become a lot greener, hows the sick one doing?

[Bolisnide]

Awe, this is so sad! And infuriating, poor frog....
I have a white's with a missing/under-developed hand, and he hunts and climbs like a champ. If you're able to avoid infection (via baytril or metro) he should be just fine. The healing process will be long and require (as I'm sure you're aware) absolutely a lot of work on your part.
What a shame the vendor isn't willing to work with you.

[verb408]

sorry for the typo, I was meaning to say that the dark one turned bright green after finding a cozy spot in the vivarium.

I would like to take him to the vet but it cost around $70 per visit. I get paid at the end of the month, hopefully he makes it till I get paid. He is housed in a separate tank.