R.E.T.F delivered UNSATISFIED

[verb408]

Today was suppose to be an exciting day for me but what I received was not what I expected. 1. D.O.A and another with an amputated right hand. I called the vendor and left e-mails containing photos. Hopefully I get full replacement on my order.

I feel sorry for the little guys.

[Lija]

that is just horrible, so sorry you are going through this i hope the survived guy will pull through.

[verb408]

So I've contacted the company that I got it from and this is what I got.

-------- Original message --------
From: "Florida Herpetology, Inc." <sales@floridaherps.com>
Date:
To: 'Chris
Subject: RE: Unexceptable RETF


Hello Mr. G,

I am so sorry this happened.

I am also sorry to have to tell you, we have ZERO warranty on frogs as mentioned right on the page you ordered from and our terms and conditions page.

Here is what is on the page you ordered from:

Red Eye Tree Frog - Live Red Eye Tree Frogs For Sale - Live Amphibians For Sale

Warranty Information
None - Live Guarantee is for Reptiles Only!


Here is what is posted on our Shipping Policy/Term & Conditions Page:

Live Reptile Shipping

All Reptiles come with
100% Live & Healthy Arrival
+
A Full 10 Day Money Back Guarantee*

* Please understand - Amphibians & Invertebrates are not "Reptiles"

Again I am very sorry they didn’t arrive flawlessly but there is nothing we can do in regards to frogs, only reptiles come with a live guarantee.

Best I can do is offer to sell you replacements at our cost + shipping.

Lonna
Florida Herpetology, Inc.
Miramar – Ft. Meyers - Bradenton
(800) 975-5880 – 10am – 6pm EST Mon-Fri
(866) 261-3820 – FAX
(888) 675-0582 – Wholesale Orders
(941) 677-2550 – TEXT Messages Only
www.FloridaHerps.com
www.SuncoastReptiles.com
www.ReptiLabs.com
www.SuncoastReptileRescue.org





From: Chris
Sent: Tuesday, March 19, 2013 2:10 PM
To: sales@floridaherps.com
Cc: chris
Subject: Unexceptable RETF

Hello, I just received my red eyed tree frogs from FedEx and I'm sad to say that I have 1 D.O.A and 1 frog with an amputated right hand. I did not expect to see this when I opened the box. Can you please call me, so that we can make arrangements for a replacement of my order. Chris

[Lija]

that is good enough reason NOT to deal with those guys. this thread belongs to testimonials forum for everyone to read. although they act according to their policies, those are such that I don't think anyone should deal with them, ever. thank you for posting, i hope it will be useful for a lot of people.
what they basically are saying that they can send you a dead already frog and you can't complain, because there is zero guarantee.
excellent way to do a business (((( very mad.....

[Heatheranne]

Oh my goodness! This is heart breaking! I'm so sorry! That is ridiculous!!!!

[Heatheranne]

You can also post in the testimonials section. This allows others to know about your experience with them.

[Sasha]

Poor little guys, that's HORRIBLE!

[verb408]

I just made a post in the testimonials section.

[flybyferns]

I'm so, so sorry !
This company is despicable to send a frog(s) in such terrible shape!

When you are ready - you just let us know--- we will steer you in the right direction for your red eyed tree frogs.

So sorry !
I hope your 2nd little guy pulls through.
Lynn

[tinkgirl77]

Makes me sick to my stomach. I'm so sorry this happened to you. Hoping ur lil guy pulls through!

.:* Lisa *:.
laissez le bon temps roulet! :-)

[CJ PELCHER]

Ill give you one of my tree frogs when they mature...right now they are tadpoles... all you would do is pay for shipping.... I will only give you one if heather and the other RETF enthusiasts think it would be ok for me to ship one of my froglets.... Im so mad at that company..they have no care for their animals... GRRR

[verb408]

Thank you everyone for your support.

[Heatheranne]

Ill give you one of my tree frogs when they mature...right now they are tadpoles... all you would do is pay for shipping.... I will only give you one if heather and the other RETF enthusiasts think it would be ok for me to ship one of my froglets.... Im so mad at that company..they have no care for their animals... GRRR

Very kind of you. I would allow the froglet some time to grow before shipping. Get him at least eating fruit flies readily.

[CJ PELCHER]

Very kind of you. I would allow the froglet some time to grow before shipping. Get him at least eating fruit flies readily.

Heather... i was actually going to wait until the little guys were on small crickets... that way i can ship a few crickets with the froggy.... maybe? I honestly would rather hand deliver the little guy.... I think the pressure difference from flying killed her frog... but who knows.....

[flybyferns]

UPS: Shipping Live Animals

<Contact UPS or Fed Ex to ensure that you will be allowed to ship the animal you want. FedEx will only ship animals that are pre-arranged through its live animal service desk. The phone number to call is 1-800-405-9052. Get the guidelines, requirements, restrictions, travel time and cost for making the shipment. >

[kueluck]

That just makes me sick and mad as hell!!! So sorry that your day was ruined, and hope the little one makes it through this ordeal.

[Lixra]

This really made me sick to my stomach. After receiving that email, I would've then responded to see if the warranty covers missing limbs, as there's no way that would've happened in shipping. I really hope he pulls through

[Heatheranne]

Heather... i was actually going to wait until the little guys were on small crickets... that way i can ship a few crickets with the froggy.... maybe? I honestly would rather hand deliver the little guy.... I think the pressure difference from flying killed her frog... but who knows.....

I am not sure either. Florida is less cold than the central states. It could have been anything from temperature changes to altitude. She does look as if she was healthy before the shipping, though it is hard to say. This is a tough time of year for shipping with the weather.

That would be a good time for the delivery of the frog (when eating crickets).