I bought a brand new Reptifogger from Petco about a month ago. First the fan went out and the machine wouldn't push the fog through the tube. I contacted Zoo Med and their customer service was fantastic, (as i've heard) and they sent me out a new fan right away for free. I replaced the fan, and still nothing. So, today I went and exchanged it for a new one. I just got around to setting it up, and it wont even turn on.. I've emailed Zoo Med again. We'll see what happens.