Ripped off by Petsmart

[toxxxickitten]

PetSmart didn't MAKE you buy anything. However, being a retail environment it's required to try and do side sales, thus the recommendation of the $63.00 tank, filter & heater. You didn't HAVE to buy any of it. Also, the cause of death to your FBT was probably lack of knowledge on your part and doing research yourself before obtaining the frog.

[BeckyM]

PetSmart didn't MAKE you buy anything. However, being a retail environment it's required to try and do side sales, thus the recommendation of the $63.00 tank, filter & heater. You didn't HAVE to buy any of it. Also, the cause of death to your FBT was probably lack of knowledge on your part and doing research yourself before obtaining the frog.

As a retail employee, I thank you for saying this. So many people think that we "MAKE" them buy our stuff. Um...no. >_>

I've worked retail for three years ( currently in a home improvement store) and there's nothing worse than when a customer blames you because whatever they wanted done didn't pan out. Maybe the dog expert helped you, Gir, or the newbie cashier or maybe is was that weird girl who talks to fish...

Anywho, as customer service reps, our job is to help you locate the items you need, act like we know everything (though we typically don't), sell the items to you by sweet talking about all their epic features and stuff ( in most cases, this scores us cool points with our bosses.) and maybe give you tips, if we're legit experts on the subject. We never mean for your plans to go awry or for your pet to pass away, but we're human and sometimes we say or do the wrong thing and stuff happens.

When you walk into a store, please, please, please DO NOT assume that every clerk knows everything about every product and animal-- it just doesn't work that way. Next time you're in petco/petsmart, ask for the amphibian expert or dabbler. They'd be more useful than that chick who talks to the fish.