Turns out I was confused about what they were offering me. They said they would ship another when they get them back in stock, along with any other animals I would be willing to buy, with no shipping charge.
the shipping mishap was clearly a mistake on there part, they shouldnt be packing them in a way that the cups can turn sideways and pin the animals beneath substrate, but they are making right on the mishap.
I will definately order from them again as the other animals received are in great shape, look good and are doing well and eating already.