I'm having a hard time getting more than one quote in my response...

Jessica:
I'll see if I can get a picture from my phone that is decent enough to actually see anything. The bloating thing seemed to go away after last night's soak. Other than that, she looks completely normal except when her pupils are blown. I'll try and catch that happening again.

UGH, I had asked on a separate frog forum about that when I first got Trevor, and was told spring water was fine to use. I can't believe I've been using something that could harm her all this time. Prime water purifier should be fine, right? It's pretty high quality, and works great for fish.
I've never used distilled.

Quote Originally Posted by GrifTheGreat View Post
I'd say there could be some problems from perhaps your parents not following all your instructions. Multiple things possibly at work here. The UVB wouldn't pass farther than 12" at least in most bulbs. Plus it doesn't pass through multiple layers of glass well. UVB can cause blindness and skin issues if they are exposed to it to much. A build up of Vitamin D3 could cause issues from too much UVB Radiation.

For now I would keep a close eye on her make sure everything is kept clean.

Do you clean with bleach??
I think it's probably too far away to be causing the problem though if it doesn't go much further than 12 inches... I might rearrange the angle of turtle's light just out of paranoia though.
I'm hoping that a tank cleaning might improve things.
I've never used bleach to clean, only vinegar.