The problem is multi-layered. Having worked for a former major pet store chain, knowledge and care can vary from store to store. Our store was a franchise and fortunately the owner wasn't just interested in the bottom line. We had a good working relationship with a Vet who was familiar with warm and cold blooded animals. The employees were continuosly trained on the proper care and maintenance of every species had, to the point that he would refuse to sell an animal if the customer wasn't willing to make the full commitment. Granted that was a rare situation, but the point is that the individual chain stores have the opportunity to step up. I'll speak to the manager of the store if necessary to educate. I know that most of them are trying to climb a corporate ladder and might not be interested and there are plenty of employees who are just there to collect a check, but I have found that many are more than happy to accept your information especially if they are not made to be defensive. So please don't judge all chain stores by a single experience