Not Sure what to do about a bad situation with crappy supply of frogs :(

[kueluck]

Personally I would let people know who this company is no matter how they resolve the situation. To me it sounds like animal abuse and I would NOT deal with them again.

[TheFroggyDragon]

I was told I would be send the biggest and healthiest frogs they had available. Many had nose rubs and were not as alert as other shipments I have gotten of Red eyes.

This is my result: (April 25th (date of arrival) until morning of May 1st (death of 8/8)


Arrived with deformed eyes due to eye infection, died within 3 days.


Dead in the deli cup with another frog in the same tiny cup.


Dead on April 26th.


Dead on April 27th.


Dead on April 28th.


Dead on April 29th.


Dead on April 30th.


Dead on May 1st.


I use individual quarantine tanks on any new shipment. I have numerous Red eyes and have NEVER had any problems until this shipment. I've had some wild caught and some captive bred with no issues. This entire situation makes me miserable and I wonder how many others got part of this "batch" and have had problems or deaths.

Now I get to fight about getting a refund or replacement when I order again?
I will never do business with Underground Reptiles again just because the price is a little cheaper. And I don't want a flipping replacement!

[KingCam]

I will never do business with Underground Reptiles again just because the price is a little cheaper.

Good to know, after reading this thread I will certainly never bring my money their way either.

[DonLisk]

That is so bad. Have they indicated they are doing the refund? If not start a claim with Paypal now. Paypal include information as to the sells email about the refund also.
Make sure you get every cent back too.

[TheFroggyDragon]

I emailed them again at 7am and have yet to hear back. (I said I expect a refund in my paypal by tomorrow morning.) They said they would refund and then when more died its like oh we can't give a refund. I know people have to make a living, but really!? Some of the frogs it was very clear they were not healthy enough to ship. It just makes me sick &.

That is so bad. Have they indicated they are doing the refund? If not start a claim with Paypal now. Paypal include information as to the sells email about the refund also.
Make sure you get every cent back too.

[TheFroggyDragon]

I opened a resolution claim with paypal this morning. Underground Reptiles would only agree to refund half of the dead frogs and none of the shipping. I escalated to a paypal claim a minute ago. We will see how this goes.

I hope they lose business after the way they didn't care about the animals deaths or their customer.

[TheFroggyDragon]

Update on this thread..
I took the frogs into the vet to find all have intestinal parasites. They were dewormed and medication was given for those with nose rubs. As of today all, but one are dead out of 16 frogs.

After filing a claim on the 1st of May 2012 with PayPal Underground Reptiles did not respond to it within the 10 days allowed by Paypal. I spoke to a PayPal representative today and they will be issuing a full refund by 9am eastern tomorrow.

End result. Only do business with Underground Reptiles if you want to see a lot of deaths, deal with them with taking NO responsibility for unhealthy animals, and have to go through PayPal for a refund that takes almost a month to get back.