I have placed 2 orders with Josh's Frogs and have been very pleased.

My first order 1 of the 12 exo terra hides was broken. When I contact Josh he was out of the item and offered an upgraded item, refund, or if I wanted to wait a few more days for him to get another in. I accepted the upgraded item since it was just a larger size and I had the space. He sent it out and was amazing about the whole ordeal. We all know breaks happen in shipping and it wasn't Josh's fault (they were packed really well with bubble wrap). He didn't ask me tons of questions like some stores do and it was a simple Im sorry and lets fix this for you.
My second order was flawless and I got feeders, springtails, live plants, and lights from him. All arrived perfect.

I will do business with him for years to come. Some of his prices might be a $1 or so more than the other guys, but the customer service you receive is well worth it!