Quote Originally Posted by Lovemyhermies2 View Post
Wanted to let all my fellow repto fogger users know, they PREVIOUSLY did a great job at customer service- NO MORE! The fans eventually stop working after awhile and will make the fog, but will not push it out of the tube. Once it stops working, the fans continue to break every few weeks which makes the fogger useless without a new fan. Up until today, I have always been able to call them with NO QUESTIONS asked and they sent new fans at no charge, BUT as of today I received a reply email (after they asked me how long I had it) that said, "if you have had your more than one year you now have to purchase the fans from their website" which cost about $5 a fan and probably some shipping too, but I didnt check. Considering how often these fans stop working I choose to no longer replace them and I will just squirt my tank myself rather than pay them for a faulty product. Sadly, I will no longer be able to report what terrific customer service they provide. This issue now makes buying new ones very expensive that eventually break without a reasonable fix, or buying used ones useless since they probably don't work properly. If you so decide, you can purchase the fan from their website, but I warn you, they are offering them because they know how often they break. Last time I called and got the free ones sent, the cs rep herself said she would send three of them because they never know of they will work for a few days or a few weeks, which makes buying them seem very unreasonable.
I'm sorry to hear this! I've fortunately been on my same fan I go last year, still works fine....
But yeah, I've heard a lot of complaints on the fans in general. I guess I've just been lucky.
Also, they may not replace yours now because the warranty is expired? Just a thought..