My zoomed repti-fogger doesn't work!

[Lovemyhermies2]

from what i've read, those fans they use in those are very cheap and stop working often. Seems most get a couple months out of their unit before something fails with it.

I want to tell everyone how excited I am that I found this forum to help me realize it is only the fan not working when my reptifogger made the fog but didn't push it through the tube. The even better news is all I had the do was go to the zoo med repti fogger website and down at the end of the page was a FAQ part that stated my problem and gave the costumer service number to request a new fan. (Repti Fogger) I immediately called the number and someone literally answered on the first ring. She sounded very nice and directed my call the someone else. No questions asked, they simply got my name and mailing address and said they would send it right out! No charge...nothing! It took less than 3 minutes the entire phone call. Now THATS what I call customer service! I would recommend ZOOMED to anyone and will certainly purchase from them again when I need something else for my hermies.

[Lovemyhermies2]

Wanted to let all my fellow repto fogger users know, they PREVIOUSLY did a great job at customer service- NO MORE! The fans eventually stop working after awhile and will make the fog, but will not push it out of the tube. Once it stops working, the fans continue to break every few weeks which makes the fogger useless without a new fan. Up until today, I have always been able to call them with NO QUESTIONS asked and they sent new fans at no charge, BUT as of today I received a reply email (after they asked me how long I had it) that said, "if you have had your more than one year you now have to purchase the fans from their website" which cost about $5 a fan and probably some shipping too, but I didnt check. Considering how often these fans stop working I choose to no longer replace them and I will just squirt my tank myself rather than pay them for a faulty product. Sadly, I will no longer be able to report what terrific customer service they provide. This issue now makes buying new ones very expensive that eventually break without a reasonable fix, or buying used ones useless since they probably don't work properly. If you so decide, you can purchase the fan from their website, but I warn you, they are offering them because they know how often they break. Last time I called and got the free ones sent, the cs rep herself said she would send three of them because they never know of they will work for a few days or a few weeks, which makes buying them seem very unreasonable.

[Bolisnide]

Wanted to let all my fellow repto fogger users know, they PREVIOUSLY did a great job at customer service- NO MORE! The fans eventually stop working after awhile and will make the fog, but will not push it out of the tube. Once it stops working, the fans continue to break every few weeks which makes the fogger useless without a new fan. Up until today, I have always been able to call them with NO QUESTIONS asked and they sent new fans at no charge, BUT as of today I received a reply email (after they asked me how long I had it) that said, "if you have had your more than one year you now have to purchase the fans from their website" which cost about $5 a fan and probably some shipping too, but I didnt check. Considering how often these fans stop working I choose to no longer replace them and I will just squirt my tank myself rather than pay them for a faulty product. Sadly, I will no longer be able to report what terrific customer service they provide. This issue now makes buying new ones very expensive that eventually break without a reasonable fix, or buying used ones useless since they probably don't work properly. If you so decide, you can purchase the fan from their website, but I warn you, they are offering them because they know how often they break. Last time I called and got the free ones sent, the cs rep herself said she would send three of them because they never know of they will work for a few days or a few weeks, which makes buying them seem very unreasonable.

I'm sorry to hear this! I've fortunately been on my same fan I go last year, still works fine....
But yeah, I've heard a lot of complaints on the fans in general. I guess I've just been lucky.
Also, they may not replace yours now because the warranty is expired? Just a thought..

[Necromencer]

Hey there,

Sorry to hear about that, I've read extremely mixed reviews on the repiti-fogger and this seems to be one of the most common. For £55, I just couldn't find a reasonable exvuse to get myself to buy one, the only pro it had has easy set up. So I started to look online for alternatives.

Long story short, I ended up buying my own fogger, and it works perfectly. The actualy unit has that cheap that, if it ever broke, I could easily replace it for under 10$.

http://www.frogforum.net/beginner-di...perfectly.html

^ If you don't know how to build one yourself, I recommend that you read my thread, it's an easy tutorial for people like me, who had absolutely no idea how to do DIY stuff, to set one up.

There are only 3 steps (well, basically two) and it is 3/5 of the price of the reptifogger. My own costed me in all £21, I could have gotten it cheaper had I of bought the tubing in a different place, so hypothetically, it could have been £16-18

[Louis Charles Bruckner]

By the way the fan can be bought on Amazon and is a exact replacement.

Here is the link.

[CJ PELCHER]

I need to add to this. Mine is actually starting to make a LOUD noise for about 4-5 min after i turn it on. IT goes away after that...but its really anoying and sounds like its struggling although the output it just as good as when I first got it. I bought it last year. Any ideas?

[Louis Charles Bruckner]

The fan is wearing out.
These units are best wen they are on a controller and not running 24/7 or long periods of time.

you can get a replacement fan pretty inexpensively from amazon.
I bought 4 of them since they were so cheap.
and they are not hard to replace DO NOT GO TO RADIO SHACK! their fan might be the right size but it is not the correct voltage.
The correct voltage is 24Vdc not 12!